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If the team leader will give the "Employee of the Month" award to the employee with the highest expected resolved calls in a week then Blank 1 (Employee A or Employee B) is to be awarded "Employee of the Month." But in terms of consistency, Blank 2 (Employee A or Employee B) is more consistent with the number of resolved calls in a week.

If the team leader will give the "Employee of the Month" award to the employee with the highest expected resolved calls in a week then Blank 1 (Employee A or Employee B) is to be awarded "Employee of the Month." But in terms of consistency, Blank 2 (Employee A or Employee B) is more consistent with the number of resolved calls in a week.

A First Course in Probability (10th Edition)
A First Course in Probability (10th Edition)
10th Edition
ISBN:9780134753119
Author:Sheldon Ross
Publisher:Sheldon Ross
Chapter1: Combinatorial Analysis
Section: Chapter Questions
Problem 1.1P: a. How many different 7-place license plates are possible if the first 2 places are for letters and...
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Two call center agents are considered to be awarded as "Employee of the Month." The team leader will base selection from the data given by the human resource office. The table shows the Probability of each employee to address and resolve a number of calls per week. Employee A number of resolved calls per week Probability of resolving X calls in a Employee B number of resolved calls per Probability of resolving Y calls in a week week week (X) P(X) (Y) P(Y) 5 0.16 5 0.20 10 0.33 10 0.25 15 0.25 15 0.22 20 0.20 0.21 25 0.06 0.12 If the team leader will give the "Employee of the Month" award to the employee with the highest expected resolved calls in a week, then Blank 1 (Employee A or Employee B) is to be awarded "Employee of the Month." But in terms of consistency, Blank 2 (Employee A or Employee B) is more consistent with the number of resolved calls in a week. Blank 1 Add your answer Blank 2 Add your answer 20 25
Transcribed Image Text:Two call center agents are considered to be awarded as "Employee of the Month." The team leader will base selection from the data given by the human resource office. The table shows the Probability of each employee to address and resolve a number of calls per week. Employee A number of resolved calls per week Probability of resolving X calls in a Employee B number of resolved calls per Probability of resolving Y calls in a week week week (X) P(X) (Y) P(Y) 5 0.16 5 0.20 10 0.33 10 0.25 15 0.25 15 0.22 20 0.20 0.21 25 0.06 0.12 If the team leader will give the "Employee of the Month" award to the employee with the highest expected resolved calls in a week, then Blank 1 (Employee A or Employee B) is to be awarded "Employee of the Month." But in terms of consistency, Blank 2 (Employee A or Employee B) is more consistent with the number of resolved calls in a week. Blank 1 Add your answer Blank 2 Add your answer 20 25
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