ic University: On a warm, sunny day in late October, Chip Puller parks his car and walks into his office at Central Pacific University. It feels good to be starting as a systems analyst, and he is looking forward to meeting the other staff. In the office, Anna Liszt introduces herself. “We’ve been assigned to work as a team on a new project. Why don’t I fill you in with the details, and then we can take a tour of the facilities?” “That sounds good to me,” Chip replies. “How long have you been working here?” “About five years,” answers Anna. “I started as a programmer analyst, but the last few years have been dedicated to analysis and design. I’m hoping we’ll find some ways to increase our productivity,” Anna continues. “Tell me about the new project,” Chip says. “Well,” Anna replies, “like so many other organizations, we have a large number of microcomputers with different software packages installed on them. From what I understand, in the 1980s there were few personal computers and a scattered collection of software. This expanded rapidly in the 1990s, and now everyone uses computers. Some faculty members use more than one computer. The current system that is used to maintain software and

Central Pacific University:
On a warm, sunny day in late October, Chip Puller parks his car and walks into his office at Central
Pacific University. It feels good to be starting as a systems analyst, and he is looking forward to
meeting the other staff. In the office, Anna Liszt introduces herself. “We’ve been assigned to work as
a team on a new project. Why don’t I fill you in with the details, and then we can take a tour of the
facilities?”
“That sounds good to me,” Chip replies. “How long have you been working here?” “About five years,”
answers Anna. “I started as a programmer analyst, but the last few years have been dedicated to
analysis and design. I’m hoping we’ll find some ways to increase our productivity,” Anna continues.
“Tell me about the new project,” Chip says. “Well,” Anna replies, “like so many other organizations,
we have a large number of microcomputers with different software packages installed on them. From
what I understand, in the 1980s there were few personal computers and a scattered collection of
software. This expanded rapidly in the 1990s, and now everyone uses computers. Some faculty
members use more than one computer. The current system that is used to maintain software and
hardware, which was originally quite useful, is now very outdated and quite overwhelmed.”
HI5030 Business Systems Analysis and Design
Tutorial Week 02
“What about the users? Who should I know? Who do you think will be important in helping us with
the new system?” Chip asks. “You’ll meet everyone, but there are key people I’ve recently met, and
I’ll tell you what I’ve learned so you’ll remember them when you meet them. “Dot Matricks is manager
of all microcomputer systems at Central Pacific. We seem to be able to work together well. She’s very
competent. She’d really like to be able to improve communication among users and analysts.”
“It will be a pleasure to meet her,” Chip speculates. “Then there’s Mike Crowe, computer maintenance
expert. He really seems to be the nicest guy, but way too busy. We need to help lighten his load. The
software counterpart to Mike is Cher Ware. She’s a free spirit, but don’t get me wrong, she knows her
job,” Anna says. “She could be fun to work with,” Chip muses. “Could be,” Anna agrees. “You’ll meet
the financial analyst, Paige Prynter, too. I haven’t figured her out yet.” “Maybe I can help,” Chip says.
“Last, you should—I mean, you will—meet Hy Perteks, who does a great job running the Information
Center. He’d like to see us be able to integrate our life cycle activities.” “It sounds promising,” Chip
says. “I think I’m going to like it here.”
Exercise:
1. From the introductory conversation Chip and Anna shared, which elements mentioned might
suggest the use of CASE tools?