How does using a single-server, single-phase waiting line affect the quality of service provided to customers and the level of expertise shown by servers?
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How does using a single-server, single-phase waiting line affect the quality of service provided to customers and the level of expertise shown by servers?
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- Read the following scenario and answer the following questions. The Softech team, led by Mr. Andrew (management team) needs to prepare a requirements documentation for an Online Ordering Books System (OOBS) by middle of December 2021. OOBS is a system that sells book directly to its customers by using secure internet commerce software. The main purpose of this system is to provide immediate feedback to customers. For example, after making an order, the customer may view information of their ordering status. This project is supposed to be completed within a month. In order to complete it, the development team needs to find out the requirements, the context information and additional information as well. All the communications with the client’s, named Nancy will be arranged by Ariana. Haikal (developer team) will also help on the development part. While Diana and Vin (tester team) will prepare the test cases and test results. OOBS is a system that sells…Read the following scenario and answer the following questions. The Softech team, led by Mr. Andrew (management team) needs to prepare a requirements documentation for an Online Ordering Books System (OOBS) by middle of December 2021. OOBS is a system that sells book directly to its customers by using secure internet commerce software. The main purpose of this system is to provide immediate feedback to customers. For example, after making an order, the customer may view information of their ordering status. This project is supposed to be completed within a month. In order to complete it, the development team needs to find out the requirements, the context information and additional information as well. All the communications with the client’s, named Nancy will be arranged by Ariana. Haikal (developer team) will also help on the development part. While Diana and Vin (tester team) will prepare the test cases and test results. OOBS is a system that sells…Answer questions 10 to 12 based on the following case study. As an analyst, you are assigned to model an Online Shopping Mall App. According to the stakeholders, the process begins when a customer places an order. The order is sent to the Order Processing Department. The staff in the Order Processing Department can be a supervisor or an assembler. Their job is to wrap products based on the orders they view using the app. Then, a staff in the Shipping Department update the order status at the app after delivering the parcel to the customer. 10. What are the most suitable actors for Online Shopping Mall App? i. Customer ii. Order Processing Department Staff iii. Shipping Department Staff. iv. Supervisor v. Assembler vi. Payment Gateway vii. Stakeholders a. i, iii, iv, v, vi b.i, ii, iii, vi c. i, ii, iii, vi, vii d. i, iii, iv, v, vi, vii As an analyst, you are…
- Do you feel that customer-centric firms are more lucrative as a result of the influence that service may have on retention? Kindly offer at least three justifications for your response.Do you feel that customer-centric firms are more lucrative, given the influence that service may have on retention? Kindly justify your response with at least three reasons.What do you mean by defining how well a service is provided?
- simple draw state diagram that describes the system functionality dynamic management of resources for customer if ? example high request database size dont copy i dont want the same answerAn automobile manufacturing company utilizes an information system that allows customers to design and customize their cars. Customers first log in to the company website and create a dream car project. They can then customize the car by choosing the engine, trim, paint colors, and other options. The car specifications are forwarded to a sales representative, who contacts the customer to finalize the purchase order. The production begins shortly after the contract is finalized and the car is usually delivered within a few weeks. Which type of computer-based information system provides a competitive advantage based on the described scenario? A decision support system (DSS) that improves decision-making A transaction processing system (TPS) that promotes product differentiation A management information system (MIS) that enhances the customer experience A geographic information system (GIS) that helps increase market share A manufacturer has recently installed an enterprise resource…How do user needs vary from system requirements?
- System: Investment Customer Relationship Management (CRM) Rosil Capital is a Johannesburg based boutique investment management company with Investors from all over the world. Rosil Capital is run by a Chief Investment Offer and a number of Fund Managers. The company is in the process of launching an Investment Customer Relationship Management (CRM) System to improve their online interaction with Investors and to automate any manual processes in the business. One of the main processes they are looking forward to automating through the Investment CRM System, is the enrolment of new Investors by a Fund Manager. At the moment, Fund Managers use excel spreadsheets to manage investment funds, capture and update investor details and to view investor details. All these functions are going to be performed through the Investment CRM. The Investor will be allowed to view fund performance, capture comments and view statements. The Investment CRM System is web-based and hosted on the cloud to…One of the objectives of CRM software is to capture data about every contact the company has with a customer and to store it in the CRM system. Do you think customers might be concerned with this practice? Why or why not? What are the advantages that CRM software offers to the customer?Information Systems : Lynx Ltd is a tech company that specializes in selling computers. Lynx Ltd has a website where customers can order their computers online. The system allows clients to register online, to search and add the computer to the shopping cart. After finding the required PC, they will make payment then request for shipment that will be delivered within two days. You are required to create Use Case to illustrate the above scenario. A use case is a methodology used in system analysis to identify, clarify and organize system requirements.
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