Hold, please! ~ Ask A Nurse is a service provided to subscribers of a large health insurance company where customers can call a toll-free number and ask a nurse about non-urgent health problems. The company has set a goal that customers wait no more than 2.5 minutes on hold to speak to a nurse. In order to manage staff hours and availability, they want to set up a quality control process. They will assume that wait times are normally distributed with a standard deviation of 2.8 minutes and take a random sample of 3 calls every shift. If the mean wait time for a shift is more than 2.6 minutes, they will reallocate resources to try to bring the wait time down. Round all calculated values to 4 decimal places.

MATLAB: An Introduction with Applications
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Author:Amos Gilat
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Chapter1: Starting With Matlab
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Hold, please!
Ask A Nurse is a service provided to subscribers of a large health insurance company where customers can call a toll-free number and
ask a nurse about non-urgent health problems. The company has set a goal that customers wait no more than 2.5 minutes on hold to speak to a nurse.
In order to manage staff hours and availability, they want to set up a quality control process. They will assume that wait times are normally distributed
with a standard deviation of 2.8 minutes and take a random sample of 3 calls every shift. If the mean wait time for a shift is more than 2.6 minutes, they
will reallocate resources to try to bring the wait time down.
Round all calculated values to 4 decimal places.
Transcribed Image Text:Hold, please! Ask A Nurse is a service provided to subscribers of a large health insurance company where customers can call a toll-free number and ask a nurse about non-urgent health problems. The company has set a goal that customers wait no more than 2.5 minutes on hold to speak to a nurse. In order to manage staff hours and availability, they want to set up a quality control process. They will assume that wait times are normally distributed with a standard deviation of 2.8 minutes and take a random sample of 3 calls every shift. If the mean wait time for a shift is more than 2.6 minutes, they will reallocate resources to try to bring the wait time down. Round all calculated values to 4 decimal places.
3. What is the chance management will make a Type I error with the decision rule of reallocating resources if the sample mean is more than 2.6
minutes?
Chance of a Type I error =
4. Using the same decision rule, what is the power of the hypothesis test if the true mean time is 4.6 minutes?
Power =
Transcribed Image Text:3. What is the chance management will make a Type I error with the decision rule of reallocating resources if the sample mean is more than 2.6 minutes? Chance of a Type I error = 4. Using the same decision rule, what is the power of the hypothesis test if the true mean time is 4.6 minutes? Power =
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