Given its size, Sunshine, a leading automaker, can easily handle a big volume of customers. The number of client phone calls is overwhelming the customer service department. The company is working on implementing a voice-over customer service system. As a professional in the field of human-computer interaction (HCI), the choice is yours. How flexible is their system in terms of the voice production techniques that may be used? Defend your position by explaining why you answered the question the way you did.

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Cloud Computing

Technology that makes use of the remote service over the internet to manage, access and store data online instead of local drives is known as cloud computing. Instead of maintaining physical servers’ data centers, users can use technology services. The data includes files, documents, images, video, audio, etc. However, the cloud refers to the internet or network.