Ghana COCOBOD’s Cocoa Clinic® offers health delivery services to employees of the Ghana Cocoa Board and to the general public. The OPD service process typically includes five activities that are conducted by five different personnel in the sequence described below1, with their activity times in parenthesis: Activity # 1. Welcome patient and retrieve patient’s record (13 minutes) 2. Take vitals (08 minutes) 3. Consult the medical doctor (12 minutes) 4. Make payment at cash office (10 minutes) 5. Receive medications from pharmacy (15 minutes) 1. Suppose the clinic attends to about 45 clients on a typical Monday, estimate the throughput of the health delivery process on this Monday. 2. What is the average labour utilization across all the health workers? 3. Suggest two ways of improving the process outlined above.
Ghana COCOBOD’s Cocoa Clinic® offers health delivery services to employees of the Ghana Cocoa Board and to the general public. The OPD service process typically includes five activities that are conducted by five different personnel in the sequence described below1, with their activity times in parenthesis: Activity # 1. Welcome patient and retrieve patient’s record (13 minutes) 2. Take vitals (08 minutes) 3. Consult the medical doctor (12 minutes) 4. Make payment at cash office (10 minutes) 5. Receive medications from pharmacy (15 minutes) 1. Suppose the clinic attends to about 45 clients on a typical Monday, estimate the throughput of the health delivery process on this Monday. 2. What is the average labour utilization across all the health workers? 3. Suggest two ways of improving the process outlined above.
Phlebotomy Essentials
6th Edition
ISBN:9781451194524
Author:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Publisher:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Chapter1: Phlebotomy: Past And Present And The Healthcare Setting
Section: Chapter Questions
Problem 1SRQ
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Ghana COCOBOD’s Cocoa Clinic® offers health delivery services to employees of the Ghana Cocoa Board and to the general public. The OPD service process typically includes five activities that are conducted by five different personnel in the sequence described below1, with their activity times in parenthesis:
Activity #
1. Welcome patient and retrieve patient’s record (13 minutes)
2. Take vitals (08 minutes)
3. Consult the medical doctor (12 minutes)
4. Make payment at cash office (10 minutes)
5. Receive medications from pharmacy (15 minutes)
1. Suppose the clinic attends to about 45 clients on a typical Monday, estimate the throughput of the health delivery process on this Monday.
2. What is the average labour utilization across all the health workers?
3. Suggest two ways of improving the process outlined above.
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