1.4 State the aim and significance of the proposed study. FORMATIVE ASSESSMENT 1Study the information provided below and answer the following questions.[100 MARKS]Heskett, Jones, Loveman, Sasser, and Schlesinger's (1994) Service-Profit Chain (SPC) theory is a management frameworkthat integrates concepts from marketing, human resources, and organisational behaviour. The SPC theory posits a directlink between a firm's internal service climate and its external service value, which ultimately drives firm profitability andgrowth.Customer satisfaction is of critical importance in investment and portfolio management. A recent study reported a 30%decline in customer satisfaction among South African investment firms. As an organisational researcher, you havehypothesised that improvement in a certain variable, employee engagement, is likely to yield significant enhancement inanother variable, customer satisfaction. You are proposing a quantitative study premised on the SPC theory to investigatewhether improvement in employee engagement enhances customer satisfaction at twenty selected South Africaninvestment brokerage firms.

The proposed study seeks to investigate the relationship between employee engagement and customer…

Answered: FORMATIVE ASSESSMENT 1 Study the…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Case Analysis: Report Cites Procurement Flaws in Districts A study was conducted in Uganda and showed that there is limited disclosure in the public procurement process in local governments. For example, out of the 15 project districts, the Africa Freedom of Information Centre (AFIC) only accessed six procurement plans for the FY2018/2019 and 2019/2020 and 18 contracts. It was also discovered that on several occasions, beneficiary districts did not follow appropriate procurement standards and often awarded contracts to companies that could not handle the task. “The contract monitoring exercise revealed that there was noncompliance with the regulation in the selected districts, issues such as prolonged procurement processes, poor planning, retrospective amendments of contracts and inconsistency in project costs, among others,” the report reads in part. The senior programmes officer at AFIC said the project aimed at contributing to increased public financing to social sectors such as…
Give description of the following international hotels: 1. The Upper House (Hong Kong) 2. Andronis Luxury Suites (Greece) 3. The Lover’s Deep St. Lucia Submarine – The Underwater Hotel (Carribean Islands) 4. Palms Casino Resort (Las Vegas) 5. The Plaza Hotel (New York) note: sample in the photo attached
Q2: A company invested an amount of $85,000 to implement a project, and the expected receipts from this project during the 5 years were as follows: End the year 11/ 2 $25,000 Receipts() $10,000 3 $35,000 4 $45,000 5 $30,000 Find I.R.R and determine if the project is desirable or not If the MARR was 16%?
CASE STUDY: Nik and Andy are colleagues working at a multinational automotive company in Malaysia. Both is a Regional Manager for Kuala Lumpur and Sabah. An advertisement has been placed on the company’s and major recruitment’s website to employ a new Country Manager located in Seoul, South Korea. Both want to negotiate with General Manager, Mr Ravi, that they would excel and get promotes as “Country Manager”, from their current position as regional manager. This position will provide either one of them with many opportunities and benefits such as higher salary with more responsibilities and utilizing more of their technical and leadership skills. Besides, both have been working for the company for more than 5 years as a full-time employee and have made an enormous contribution to the organization. From their experience, they have also determined that Mr.Ravi is “conscientiousness” personality type as per the “Big Five” personality type. Nik is married but has no children. His wife is…
Is testing a distinct phase of a project, or does it come intoplay during other phases? Explain your answer. How might tools helpthe quality and effectiveness of testing? QUESTION TITLE :- BSA 375 Week 4 DQ 1 Is testing a distinct phase of a project, or does it come into
CHOSEN COMPANY: Pizza Hut and Domino’s Pizza 1. Choose two similar type of companies or organizations (for example Jollibee and McDonalds). Discuss how they provided the needs of their customers in terms of providing facilities and other additional services to the following groups: a. Parents with toddlers b. For an old person with a walking stick c. For someone in a wheelchair d. For heavily pregnant women. 2. Based on the current facilities and other additional services given by your chosen organization, suggest additional facilities or services that they can provide the group of people stated above. 3. From your chosen companies or organization, describe how they provide customer service before the transaction, during the transaction, and after the transaction.
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CASE STUDY 2 Wildwood Manufacturing Company is in rural Virginia involve in distribution of wood for furniture products. After a 50 years period of stable progress, Wood involves in the acquisition of other businesses which is the wood chemical industry. Later Wildwood was transformed to a distributor of a wide range of a wood furniture products and wood chemicals industry operating across United States. Later, after spending 5 years incorporating past acquisitions, decreasing expenditures and growing margins, the board of directors of Wildwood recognized that the company was ready to get on a new phase of progress and to continue the company former tactic of acquiring existing businesses which is related to their core of businesses. Subsequently, after reviewing the company strength, weaknesses, opportunities and threat, and the opportunity of generating more profit and more shareholder value, the board has decided to search for the new acquisition target that would increase the value…

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