The Excel file Myatt Steak House provides five years of data on key business results for a restaurant. Identify the leading and lagging measures, find the correlation matrix, and propose a cause-and-effect model using the strongest correlations.Myatt Steak House 20102011201220132014Order AccuracyX186.0%86.0%89.0%90.0%95.0%Timeliness of DeliveryX284.0%82.0%86.0%93.0%95.0%Table CleanlinessX34.84.85.15.65.8Customer SatisfactionX493.4%93.2%94.2%95.3%96.7%Total # Complaints X5492467431326310Customer ReferralsX6612244896Gross profit/seatX7$9,000$8,000$11,000$13,000$13,250Market ShareX88.00%8.10%8.20%8.50%8.59%Revenue per employeeX9$33,741.00$27,454.00$31,299.00$36,291.00$41,240.00Menu ShortagesX100.05%0.04%0.03%0.03%0.01%Hourly Employee Turnover RateX11108%93%95%86%84%Hourly Employee SatisfactionX126164637578

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The Excel file Myatt Steak House provides five years of data on key business results for a restaurant. Identify the leading and lagging measures, find the correlation matrix, and propose a cause-and-effect model using the strongest correlations.

Myatt Steak House

		2010	2011	2012	2013	2014
Order Accuracy	X1	86.0%	86.0%	89.0%	90.0%	95.0%
Timeliness of Delivery	X2	84.0%	82.0%	86.0%	93.0%	95.0%
Table Cleanliness	X3	4.8	4.8	5.1	5.6	5.8
Customer Satisfaction	X4	93.4%	93.2%	94.2%	95.3%	96.7%
Total # Complaints	X5	492	467	431	326	310
Customer Referrals	X6	6	12	24	48	96
Gross profit/seat	X7	$9,000	$8,000	$11,000	$13,000	$13,250
Market Share	X8	8.00%	8.10%	8.20%	8.50%	8.59%
Revenue per employee	X9	$33,741.00	$27,454.00	$31,299.00	$36,291.00	$41,240.00
Menu Shortages	X10	0.05%	0.04%	0.03%	0.03%	0.01%
Hourly Employee Turnover Rate	X11	108%	93%	95%	86%	84%
Hourly Employee Satisfaction	X12	61	64	63	75	78

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