find the correlation matrix, and propose a cause-and-effect model using the strongest correlations.

A First Course in Probability (10th Edition)
10th Edition
ISBN:9780134753119
Author:Sheldon Ross
Publisher:Sheldon Ross
Chapter1: Combinatorial Analysis
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Problem 1.1P: a. How many different 7-place license plates are possible if the first 2 places are for letters and...
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The Excel file Myatt Steak House provides five years of data on key business results for a restaurant. Identify the leading and lagging measures, find the correlation matrix, and propose a cause-and-effect model using the strongest correlations.

Myatt Steak House            
             
    2010 2011 2012 2013 2014
Order Accuracy X1 86.0% 86.0% 89.0% 90.0% 95.0%
Timeliness of Delivery X2 84.0% 82.0% 86.0% 93.0% 95.0%
Table Cleanliness X3 4.8 4.8 5.1 5.6 5.8
Customer Satisfaction X4 93.4% 93.2% 94.2% 95.3% 96.7%
Total # Complaints  X5 492 467 431 326 310
Customer Referrals X6 6 12 24 48 96
Gross profit/seat X7 $9,000 $8,000 $11,000 $13,000 $13,250
Market Share X8 8.00% 8.10% 8.20% 8.50% 8.59%
Revenue per employee X9 $33,741.00 $27,454.00 $31,299.00 $36,291.00 $41,240.00
Menu Shortages X10 0.05% 0.04% 0.03% 0.03% 0.01%
Hourly Employee Turnover Rate X11 108% 93% 95% 86% 84%
Hourly Employee Satisfaction X12 61 64 63 75 78
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