EXHIBIT 7.5 Automobile Repair Flowchart Customer service representative ownership Follow-up phone call and survey Start Customer leaves Refer to Exhibit 7.5 on page 143. Study the Automobile e needs repair and servicing Automobile Flow Chart and review the Explain service guarantee Customer concept of Process and Value Stream Mapping. Select a Service process (other than auto repair) and create a Process Map for the Service that you have chosen. arrives Customer calls for an Customer pays bill appointment Customer talks to customer sales representative and mechanic Customer service representative (CS)] makes appointment and logs on computer Bill and repairs explained to customer Customer waits Line of customer visibility Mechanic ownership Generate repair order and set priorities Mechanic diagnoses problem(a) Auto part(s) availability End Customer authorizes герairs? Customer leaves Auto repairs No Yes repair process, or agreement reached completed and Inspected
EXHIBIT 7.5 Automobile Repair Flowchart Customer service representative ownership Follow-up phone call and survey Start Customer leaves Refer to Exhibit 7.5 on page 143. Study the Automobile e needs repair and servicing Automobile Flow Chart and review the Explain service guarantee Customer concept of Process and Value Stream Mapping. Select a Service process (other than auto repair) and create a Process Map for the Service that you have chosen. arrives Customer calls for an Customer pays bill appointment Customer talks to customer sales representative and mechanic Customer service representative (CS)] makes appointment and logs on computer Bill and repairs explained to customer Customer waits Line of customer visibility Mechanic ownership Generate repair order and set priorities Mechanic diagnoses problem(a) Auto part(s) availability End Customer authorizes герairs? Customer leaves Auto repairs No Yes repair process, or agreement reached completed and Inspected
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Refer to Exhibit 7.5 on page 143. (Please see exhibit 7.5 in the attachment) Study the Automobile Flow Chart and review the concept of Process and Value Stream Mapping. Select a Service process (other than auto repair) and create a Process Map for the Service that you have chosen. Be sure to be specific and complete in the steps that you include in your Process Map
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