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Exhibit 2: Balanced scorecard for the time-guaranteed next-day B2C delivery market Year ending 31 March 2022: Key Performance Indicator Financial Revenue growth percentage (average) Operating margin percentage (average) To be calculated from Exhibit 1 Sonik Budget 2022 ? ? Sonik Actual 2022 ? ?

Exhibit 2: Balanced scorecard for the time-guaranteed next-day B2C delivery market Year ending 31 March 2022: Key Performance Indicator Financial Revenue growth percentage (average) Operating margin percentage (average) To be calculated from Exhibit 1 Sonik Budget 2022 ? ? Sonik Actual 2022 ? ?

Managerial Accounting: The Cornerstone of Business Decision-Making
Managerial Accounting: The Cornerstone of Business Decision-Making
7th Edition
ISBN:9781337115773
Author:Maryanne M. Mowen, Don R. Hansen, Dan L. Heitger
Publisher:Maryanne M. Mowen, Don R. Hansen, Dan L. Heitger
Chapter11: Performance Evaluation And Decentralization
Section: Chapter Questions
Problem 48P: (Appendix 11A) Balanced Scorecard The following list gives a number of measures associated with the...
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 Prepare calculations for each financial indicator (budget and actual) that is indicated 
as being missing from Exhibit 2, together with other relevant financial performance 
measures.

 

 

Exhibit 2: Balanced scorecard for the time-guaranteed next-day B2C delivery market Year ending 31 March 2022: Key Performance Indicator Financial To be calculated Revenue growth percentage (average) Operating margin percentage (average) from Exhibit 1 Customer % of deliveries made within allocated time slot % packages lost or unable to be delivered Internal business % of successful first attempt deliveries Average number of trips per vehicle per day Innovation and learning % staff achieving certification for training on new technology Information systems availability - % downtime Sonik Budget 2022 ? ? 99% 2.5% 70% 4 80% 2% Sonik Actual 2022 ? ? 97.5% 3.5% 65% 4.5 95% 5%
Transcribed Image Text:Exhibit 2: Balanced scorecard for the time-guaranteed next-day B2C delivery market Year ending 31 March 2022: Key Performance Indicator Financial To be calculated Revenue growth percentage (average) Operating margin percentage (average) from Exhibit 1 Customer % of deliveries made within allocated time slot % packages lost or unable to be delivered Internal business % of successful first attempt deliveries Average number of trips per vehicle per day Innovation and learning % staff achieving certification for training on new technology Information systems availability - % downtime Sonik Budget 2022 ? ? 99% 2.5% 70% 4 80% 2% Sonik Actual 2022 ? ? 97.5% 3.5% 65% 4.5 95% 5%
Exhibit 1: Summary financial results Sonik Old strategy Actual 2020 In $ millions Years to 31 March Revenue Operating profit 2022 Market Leader - Actual 2022 New Strategy - Actual 2022 New Strategy - Budget Number of parcels handled (millions) 2020 Old Strategy - Actual 2022 Market Leader - Actual 2022 New Strategy - Actual 33.5 1.01 2022 New Strategy - Budget 2020 Old Strategy - Actual 0 4.6 0 4.7 4.7 10 Number of Canadian depots Sonik New strategy Budget 2022 10 40.6 2.05 20 20 20 20 20 30 30 Sonik New strategy Actual 2022 40 40 44.2 1.59 42 50 ~ 50 50 60 Market Leader Actual 2022 370.0 16.5
Transcribed Image Text:Exhibit 1: Summary financial results Sonik Old strategy Actual 2020 In $ millions Years to 31 March Revenue Operating profit 2022 Market Leader - Actual 2022 New Strategy - Actual 2022 New Strategy - Budget Number of parcels handled (millions) 2020 Old Strategy - Actual 2022 Market Leader - Actual 2022 New Strategy - Actual 33.5 1.01 2022 New Strategy - Budget 2020 Old Strategy - Actual 0 4.6 0 4.7 4.7 10 Number of Canadian depots Sonik New strategy Budget 2022 10 40.6 2.05 20 20 20 20 20 30 30 Sonik New strategy Actual 2022 40 40 44.2 1.59 42 50 ~ 50 50 60 Market Leader Actual 2022 370.0 16.5
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