Evaluate the principles of Total Quality Management (TQM) and how they can be implemented to improve organizational performance

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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Evaluate the principles of Total Quality Management (TQM) and how they can be implemented to improve organizational performance

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Step 1: Introduction to Total Quality Management

Total Quality Management (TQM) is a thorough and systematic approach to organizational management that places a significant emphasis on customer satisfaction while continuously enhancing processes, involving personnel at all levels, and increasing the quality of goods and services. TQM is a philosophy and set of ideas that direct an organization's attempts to continuously provide high-quality goods and services rather than a particular technology or methodology.


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