Donald needed to install some antivirus software on his laptop, but does not like shopping online. He went to Trini Village Mall where he bought an antivirus package from Computer Safe Net. There were no terms of use on the package itself, but there was a notice on the box that it would be found inside the package. The terms stated, that once he ripped open the packaging, he would be deemed to have agreed to all terms and conditions of use. He installed the software, eager to protect his new laptop. It seemed to work for a while but, after two weeks, it started malfunctioning and his laptop was no longer being fully protected. His system was being attacked by viruses. He attempted to return the software to Computer Safe Net, who said that they could not take back the software because he agreed to all the terms and conditions of use. One term stated, once installed, the software could not be returned. Furious, Donald comes to you for advice on this matter. Please advise Donald whether he can take any action using the IRAC.
Donald needed to install some antivirus software on his laptop, but does not like shopping online. He went to Trini Village Mall where he bought an antivirus package from Computer Safe Net. There were no terms of use on the package itself, but there was a notice on the box that it would be found inside the package. The terms stated, that once he ripped open the packaging, he would be deemed to have agreed to all terms and conditions of use. He installed the software, eager to protect his new laptop. It seemed to work for a while but, after two weeks, it started malfunctioning and his laptop was no longer being fully protected. His system was being attacked by viruses. He attempted to return the software to Computer Safe Net, who said that they could not take back the software because he agreed to all the terms and conditions of use. One term stated, once installed, the software could not be returned.
Furious, Donald comes to you for advice on this matter. Please advise Donald whether he can take any action using the IRAC.
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