Does co-browsing have positive effects on the customer experience? Co-browsing refers to the ability to have a contact center agent and customer jointly navigate an online document or mobile application on a real-time basis through the web. A study of businesses indicates that 87 of 140 co-browsing organizations use skills-based routing to match the caller with the right agent, whereas 98 of 182 non-co-browsing organizations use skills-based routing to match the caller with the right agent. Complete parts (a) and (b) below. a. At the 0.1 level of significance, is there evidence of a difference between co-browsing organizations and non-co-browsing organizations in the proportion that use skills-based routing to match the caller with the right agent? State the null and alternative hypotheses, where t, is the population proportion of co-browsing organizations that use skills-based routing and n2 is the population proportion of non-co-browsing organizations that use skills-based routing. O A. Ho: 11 # n2 H1: 11 72 OF. Ho: 1 = A2 O E. Ho: 1 # R2 H1: 11 > 12 Determine the value of the test statistic. ZSTAT = 1.49 (Type an integer or a decimal. Round to two decimal places as needed.) Determine the critical value(s) for this test of hypothesis. The critical value(s) is (are) - 1.64,1.64 . (Type integers or decimals. Round to two decimal places as needed. Use a comma to separate answers as needed.) State the conclusion. Do not reject the null hypothesis. There is insufficient evidence to support the claim that there is a difference between co-browsing organizations and non-co-browsing organizations in the proportion that use skills-based routing to match the caller with the right agent. b. Find the p-value in (a) and interpret its meaning. The probability of getting a test statistic V the sample result, given that Ho is true, is approximately (Type an integer or a decimal. Round to equal to or more extreme than equal to or less extreme than equal to

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Does co-browsing have positive effects on the customer experience? Co-browsing refers to the ability to have a contact center agent and customer jointly navigate an online
document or mobile application on a real-time basis through the web. A study of businesses indicates that 87 of 140 co-browsing organizations use skills-based routing to match
the caller with the right agent, whereas 98 of 182 non-co-browsing organizations use skills-based routing to match the caller with the right agent. Complete parts (a) and (b) below.
a. At the 0.1 level of significance, is there evidence of a difference between co-browsing organizations and non-co-browsing organizations in the proportion that use skills-based
routing to match the caller with the right agent?
State the null and alternative hypotheses, where n is the population proportion of co-browsing organizations that use skills-based routing and T2 is the population proportion of
non-co-browsing organizations that use skills-based routing.
O A. Ho: T1 # T2
O B. Ho: T1 # T2
H1: T1 <T2
H1: T1 = T2
O D. Ho: 1 = T2
H1: 11 > T2
'C. Ho: T1 = T2
H1: 11 # T2
O E. Ho: T1 # T2
O F. Ho: T1 = T2
H1:T1 > T2
H1: T1 <T2
Determine the value of the test statistic.
ZSTAT = 1.49 (Type an integer or a decimal. Round to two decimal places as needed.)
Determine the critical value(s) for this test of hypothesis.
- 1.64,1.64 .
The critical value(s) is (are)
(Type integers or decimals. Round to two decimal places as needed. Use a comma to separate answers as needed.)
State the conclusion.
Do not reject the null hypothesis. There is insufficient evidence to support the claim that there is a difference between co-browsing organizations and non-co-browsing
organizations in the proportion that use skills-based routing to match the caller with the right agent.
b. Find the p-value in (a) and interpret its meaning.
The probability of getting a test statistic
V the sample result, given that Ho is true, is approximately
(Type an integer or a decimal. Round to
equal to or more extreme than
equal to or less extreme than
equal to
Transcribed Image Text:Does co-browsing have positive effects on the customer experience? Co-browsing refers to the ability to have a contact center agent and customer jointly navigate an online document or mobile application on a real-time basis through the web. A study of businesses indicates that 87 of 140 co-browsing organizations use skills-based routing to match the caller with the right agent, whereas 98 of 182 non-co-browsing organizations use skills-based routing to match the caller with the right agent. Complete parts (a) and (b) below. a. At the 0.1 level of significance, is there evidence of a difference between co-browsing organizations and non-co-browsing organizations in the proportion that use skills-based routing to match the caller with the right agent? State the null and alternative hypotheses, where n is the population proportion of co-browsing organizations that use skills-based routing and T2 is the population proportion of non-co-browsing organizations that use skills-based routing. O A. Ho: T1 # T2 O B. Ho: T1 # T2 H1: T1 <T2 H1: T1 = T2 O D. Ho: 1 = T2 H1: 11 > T2 'C. Ho: T1 = T2 H1: 11 # T2 O E. Ho: T1 # T2 O F. Ho: T1 = T2 H1:T1 > T2 H1: T1 <T2 Determine the value of the test statistic. ZSTAT = 1.49 (Type an integer or a decimal. Round to two decimal places as needed.) Determine the critical value(s) for this test of hypothesis. - 1.64,1.64 . The critical value(s) is (are) (Type integers or decimals. Round to two decimal places as needed. Use a comma to separate answers as needed.) State the conclusion. Do not reject the null hypothesis. There is insufficient evidence to support the claim that there is a difference between co-browsing organizations and non-co-browsing organizations in the proportion that use skills-based routing to match the caller with the right agent. b. Find the p-value in (a) and interpret its meaning. The probability of getting a test statistic V the sample result, given that Ho is true, is approximately (Type an integer or a decimal. Round to equal to or more extreme than equal to or less extreme than equal to
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