Homework Help is Here – Start Your Trial Now!
Social Science
Sociology
Do you suggest that Caroline to open a second store? Why or why not?

Do you suggest that Caroline to open a second store? Why or why not?

Social Psychology (10th Edition)
Social Psychology (10th Edition)
10th Edition
ISBN:9780134641287
Author:Elliot Aronson, Timothy D. Wilson, Robin M. Akert, Samuel R. Sommers
Publisher:Elliot Aronson, Timothy D. Wilson, Robin M. Akert, Samuel R. Sommers
Chapter1: Introducing Social Psychology
Section: Chapter Questions
Problem 1RQ1
See similar textbooks
icon
Related questions
Question
Do you suggest that Caroline to open a second store? Why or why not?
It started with cupcakes. As a teacher at Oak Park Elementary, Caroline would often make cupcakes for the school's teachers and staff. fueled the company's growth. Despite her success, however, Caroline has struggled with certain aspects of running Sweet Caroline's. Everyone raved about her baking expertise, and a colleague asked Caroline to make cupcakes for her son's birthday party. The treats were such a hit that many of the parents at the party asked Caroline for her phone number, and she quickty Now five years after Sweet Caroline's opened, it has become a highly complex operation to keep organized. Caroline's staff has grown to 40 employees, some who work in the bakery, some in the restaurant, and some in both found herself baking for multiple parties a week. places. There are five drivers who deliver After a year of baking for private parties, an cupcakes, cakes, and other catered goods to private parties and businesses six days a week. In addition, Caroline runs weekly ads in the opportunity arose for Caroline to take her business to the next level. After a local coffee shop went out of business, Caroline signed a contract for its space and opened Sweet Caroline's, a bakery featuring her cupcakes, local media, on the radio, and on the Web. Her 22-year-old daughter manages the company's Facebook page and Twitter account, which muffins, Danish, and other baked goods. boasts more than 3,000 followers. Starting small with birthday parties and graduations and growing to wedding receptions and banquets, Sweet Caroline's quickly Caroline is a skilled baker, but she is finding that the demands of her growing business and client base are creating challenges that are out of her area of expertise. Many of these fall became the most sought-after caterer in the city. As the demand for catering cupcakes and cakes outside of regular business hours grew, Caroline expanded her staff and the services into the administrative area where she hasn't the patience or knowledge to deal with detail- oriented aspects of managing her business. they offered. In just five years, Sweet Caroline's morphed from a small bakery into a full-service restaurant and catering company. For example, Dale, Sweet Caroline's delivery driver, is often frustrated because the company does not have a system for how orders are to be delivered throughout the city. Dale worked for another company that had a "zone system" Although Caroline had no plans of ever going into business, Sweet Caroline's has been very successful. Caroline is very personable and genuine, which has been instrumental in creating a large and loyal customer base. Furthermore, so that each driver delivered all orders in one specific area on a given day. In addition, Caroline has opted not to use computers at Caroline's intuitive sense for how to tailor her her company, so all delivery orders are written by hand and then rewritten on clipboards for services to fit the needs of the community has
Transcribed Image Text:It started with cupcakes. As a teacher at Oak Park Elementary, Caroline would often make cupcakes for the school's teachers and staff. fueled the company's growth. Despite her success, however, Caroline has struggled with certain aspects of running Sweet Caroline's. Everyone raved about her baking expertise, and a colleague asked Caroline to make cupcakes for her son's birthday party. The treats were such a hit that many of the parents at the party asked Caroline for her phone number, and she quickty Now five years after Sweet Caroline's opened, it has become a highly complex operation to keep organized. Caroline's staff has grown to 40 employees, some who work in the bakery, some in the restaurant, and some in both found herself baking for multiple parties a week. places. There are five drivers who deliver After a year of baking for private parties, an cupcakes, cakes, and other catered goods to private parties and businesses six days a week. In addition, Caroline runs weekly ads in the opportunity arose for Caroline to take her business to the next level. After a local coffee shop went out of business, Caroline signed a contract for its space and opened Sweet Caroline's, a bakery featuring her cupcakes, local media, on the radio, and on the Web. Her 22-year-old daughter manages the company's Facebook page and Twitter account, which muffins, Danish, and other baked goods. boasts more than 3,000 followers. Starting small with birthday parties and graduations and growing to wedding receptions and banquets, Sweet Caroline's quickly Caroline is a skilled baker, but she is finding that the demands of her growing business and client base are creating challenges that are out of her area of expertise. Many of these fall became the most sought-after caterer in the city. As the demand for catering cupcakes and cakes outside of regular business hours grew, Caroline expanded her staff and the services into the administrative area where she hasn't the patience or knowledge to deal with detail- oriented aspects of managing her business. they offered. In just five years, Sweet Caroline's morphed from a small bakery into a full-service restaurant and catering company. For example, Dale, Sweet Caroline's delivery driver, is often frustrated because the company does not have a system for how orders are to be delivered throughout the city. Dale worked for another company that had a "zone system" Although Caroline had no plans of ever going into business, Sweet Caroline's has been very successful. Caroline is very personable and genuine, which has been instrumental in creating a large and loyal customer base. Furthermore, so that each driver delivered all orders in one specific area on a given day. In addition, Caroline has opted not to use computers at Caroline's intuitive sense for how to tailor her her company, so all delivery orders are written by hand and then rewritten on clipboards for services to fit the needs of the community has
the drivers when the order is ready. There are often mistakes including duplicate deliveries or Caroline, however, has a good working rapport with her staff, and they acknowledge that Sweet Caroline's can be a fun place to work. For her part, a delivery that gets missed completely. Caroline knows that working in a bakery can be Caroline also struggles with scheduling. difficult and demanding, and she consistently Employees' work schedules are developed the praises the efforts and dedication of her staff weekend before the start of a workweek so that employees often are unaware of their upcoming shifts. As a result, Sweet Caroline's is constantly members. Caroline is also very good about pitching in and working with staff on the production of cupcakes, cakes, and food items, working side- understaffed. The food and baked goods are so good that patrons rarely complain about the wait, but staff members get frustrated with the lack of notice regarding their schedules, the lack by-side with them on big orders, while providing them with positive encouragement. Caroline truly enjoys the novelty of being of staffing, and the stresses these issues cause. a business owner and handles all the accounting and payroll duties for the company. Unfortunately, this aspect of the job is becoming more demanding, and Caroline spends an increasing amount of time on these duties, leaving more and more of the day-to-day operations and catering to her staff. When it comes to catering events, there is often chaos as Caroline chooses to work on food preparation, while leaving staff members, who are not trained to do so, to plan the events, manage client concerns and issues, and execute the event. While the quality of the food is consistently superb, clients are often surprised by the disorganized style of the catering staff. The staff feels it, too; many have commented that they feel like they are "running blind" when Caroline has been approached about opening a second Sweet Caroline's in a neighboring town, and while she would like to build on her success, it comes to the events because Caroline gives very little direction and is often not around to help when issues arise. she already feels overwhelmed at times by her current operation and is not sure she can take on more. But she also knows the opportunity to expand won't last forever.
Transcribed Image Text:the drivers when the order is ready. There are often mistakes including duplicate deliveries or Caroline, however, has a good working rapport with her staff, and they acknowledge that Sweet Caroline's can be a fun place to work. For her part, a delivery that gets missed completely. Caroline knows that working in a bakery can be Caroline also struggles with scheduling. difficult and demanding, and she consistently Employees' work schedules are developed the praises the efforts and dedication of her staff weekend before the start of a workweek so that employees often are unaware of their upcoming shifts. As a result, Sweet Caroline's is constantly members. Caroline is also very good about pitching in and working with staff on the production of cupcakes, cakes, and food items, working side- understaffed. The food and baked goods are so good that patrons rarely complain about the wait, but staff members get frustrated with the lack of notice regarding their schedules, the lack by-side with them on big orders, while providing them with positive encouragement. Caroline truly enjoys the novelty of being of staffing, and the stresses these issues cause. a business owner and handles all the accounting and payroll duties for the company. Unfortunately, this aspect of the job is becoming more demanding, and Caroline spends an increasing amount of time on these duties, leaving more and more of the day-to-day operations and catering to her staff. When it comes to catering events, there is often chaos as Caroline chooses to work on food preparation, while leaving staff members, who are not trained to do so, to plan the events, manage client concerns and issues, and execute the event. While the quality of the food is consistently superb, clients are often surprised by the disorganized style of the catering staff. The staff feels it, too; many have commented that they feel like they are "running blind" when Caroline has been approached about opening a second Sweet Caroline's in a neighboring town, and while she would like to build on her success, it comes to the events because Caroline gives very little direction and is often not around to help when issues arise. she already feels overwhelmed at times by her current operation and is not sure she can take on more. But she also knows the opportunity to expand won't last forever.
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 2 steps

SEE SOLUTIONCheck out a sample Q&A here
Blurred answer
Follow-up Questions
Read through expert solutions to related follow-up questions below.
Follow-up Question

Based on the Model of Primary Leadership Skills, how would you describe Caroline’s skills? In what skills is she strongest, and in what skills is she weakest?

ministrative Showing Technical Competence Managing Resources Managing People Creating Visions Being Socially Perceptive Core Leadership Skills Strategic Planning Showing Emotional Intelligence Conceptual Interpersonal Managing Interpersonal Conflict Problem Solving
Transcribed Image Text:ministrative Showing Technical Competence Managing Resources Managing People Creating Visions Being Socially Perceptive Core Leadership Skills Strategic Planning Showing Emotional Intelligence Conceptual Interpersonal Managing Interpersonal Conflict Problem Solving
Solution
Bartleby Expert
SEE SOLUTION
Recommended textbooks for you
Social Psychology (10th Edition)
Social Psychology (10th Edition)
Sociology
ISBN:
9780134641287
Author:
Elliot Aronson, Timothy D. Wilson, Robin M. Akert, Samuel R. Sommers
Publisher:
Pearson College Div
Introduction to Sociology (Eleventh Edition)
Introduction to Sociology (Eleventh Edition)
Sociology
ISBN:
9780393639407
Author:
Deborah Carr, Anthony Giddens, Mitchell Duneier, Richard P. Appelbaum
Publisher:
W. W. Norton & Company
The Basics of Social Research (MindTap Course Lis…
The Basics of Social Research (MindTap Course Lis…
Sociology
ISBN:
9781305503076
Author:
Earl R. Babbie
Publisher:
Cengage Learning
Criminalistics: An Introduction to Forensic Scien…
Criminalistics: An Introduction to Forensic Scien…
Sociology
ISBN:
9780134477596
Author:
Saferstein, Richard
Publisher:
PEARSON
Sociology: A Down-to-Earth Approach (13th Edition)
Sociology: A Down-to-Earth Approach (13th Edition)
Sociology
ISBN:
9780134205571
Author:
James M. Henslin
Publisher:
PEARSON
Society: The Basics (14th Edition)
Society: The Basics (14th Edition)
Sociology
ISBN:
9780134206325
Author:
John J. Macionis
Publisher:
PEARSON
SEE MORE TEXTBOOKS