Direction: Using the Empathy Map, describe the image below. You will play as the USER. This empathy map is split into four (4) quadrants (Says, Thinks, Does, and Feels), with the user or persona in the middle. In Šays Quadrant, tell everything you can say about the photo above. In Thinks Quadrant, voice out all what you think. In Does Quadrant, write all the possible actions that you can take to address the problem. In Feels Quadrant, write your emotional state as you see the photo and while doing this activity.

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