Answered: Describe Overview of Service Design

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Describe Overview of Service Design

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Service design:

Service design is the process of designing a service experience for a customer. The service designer will take into all factors that will play a part in the service experience such as infrastructure, ambiance, interactions, and all supporting materials in the service. Service design is generally done using customer journey maps which has information about customers and their interactions and better design their service to their needs.

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