Describe one way in which Charlton's study could be improved.

The principles of scientific management were not adoptedin Japan during the first half of the twentieth century asthey were in the United States and other Western nations.Speculate as to why this occurred.

Explain what is empowerment and why is it important in TQM ?

After being transferred and promoted to front office manager of a 600-room resort hotel in Miami from a smaller property of the same chain, Jennifer Waters spent the firstfive or six months familiarizing herself with the hotel’s markets, the area, and the resort’sfacilities and amenities. She also spent a significant amount of time learning the job offront office manager and concluded that it is significantly different from that of assistantfront office manager in a smaller property.The front office staff are young, mostly students, who are in South Florida for the weather and the social amenities. Many want to become actors and are active in dinner theaters and small theater companies in the greater Miami area. For the most part, they are bright and attractive people, but they lack the professionalism that comes from a solid core of knowledge and training. Among the things that concern Jennifer as FOM are thefollowing:• Several members of a national association board of directors…