Customers at IT Phone Call Center have been complaining that they are waiting too long for service. The managers at the call center have taken notice and asked you to do some investigating to determine the typical service time for their customers for morning shifts compared to evening shifts. You collect the following samples (time in minutes): Morning shifts: 8, 15, 16, 18, 18, 20, 21, 21, 21, 56 Evening shifts: 3, 11, 12, 14, 22, 22, 30, 33, 34, 47Explain in detail which descriptive statistic (mean, median, or mode) you would utilize to communicate the typical service time to your boss for each shift and why. In your explanation, be sure to include which shift (morning or evening) has the quicker turn-around time.

The given data for the two shifts is Morning shifts: 8, 15, 16, 18, 18, 20, 21, 21, 21, 56. Evening…

Answered: Customers at IT Phone Call Center have…

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

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Customers at IT Phone Call Center have been complaining that they are waiting too long for service. The managers at the call center have taken notice and asked you to do some investigating to determine the typical service time for their customers for morning shifts compared to evening shifts. You collect the following samples (time in minutes):

Morning shifts: 8, 15, 16, 18, 18, 20, 21, 21, 21, 56
Evening shifts: 3, 11, 12, 14, 22, 22, 30, 33, 34, 47

Explain in detail which descriptive statistic (mean, median, or mode) you would utilize to communicate the typical service time to your boss for each shift and why. In your explanation, be sure to include which shift (morning or evening) has the quicker turn-around time.

Definition Definition Measure of central tendency that is the value that occurs most frequently in a data set. A data set may have more than one mode if multiple categories repeat an equal number of times. For example, in a data set with five item—3, 5, 5, 29, 473—the mode is 5 because it occurs twice and no other value occurs more than once. On a histogram or bar chart, the element with the highest bar represents the mode. Therefore, the mode is sometimes considered the most popular option. The mode is useful for nominal or categorical data (e.g., the most common color car that users purchase), but it is problematic for continuous data because it is more likely not to have any value that is more frequent than the other.

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