Customers at IT Phone Call Center have been complaining that they are waiting too long for service. The managers at the call center have taken notice and asked you to do some investigating to determine the typical service time for their customers for morning shifts compared to evening shifts. You collect the following samples (time in minutes): Morning shifts: 8, 15, 16, 18, 18, 20, 21, 21, 21, 56 Evening shifts: 3, 11, 12, 14, 22, 22, 30, 33, 34, 47Explain in detail which descriptive statistic (mean, median, or mode) you would utilize to communicate the typical service time to your boss for each shift and why. In your explanation, be sure to include which shift (morning or evening) has the quicker turn-around time.

The given data for the two shifts is Morning shifts: 8, 15, 16, 18, 18, 20, 21, 21, 21, 56. Evening…

Answered: Customers at IT Phone Call Center have…

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

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Customers at IT Phone Call Center have been complaining that they are waiting too long for service. The managers at the call center have taken notice and asked you to do some investigating to determine the typical service time for their customers for morning shifts compared to evening shifts. You collect the following samples (time in minutes):

Morning shifts: 8, 15, 16, 18, 18, 20, 21, 21, 21, 56
Evening shifts: 3, 11, 12, 14, 22, 22, 30, 33, 34, 47

Explain in detail which descriptive statistic (mean, median, or mode) you would utilize to communicate the typical service time to your boss for each shift and why. In your explanation, be sure to include which shift (morning or evening) has the quicker turn-around time.

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