Homework Help is Here – Start Your Trial Now!
Engineering
Computer Science
Create a new conditional format that applies Red fill and bold font to incident (range A6:A85) that required 30 or more days to resolve. Be sure to use relative cell references in the conditional format formula.

Create a new conditional format that applies Red fill and bold font to incident (range A6:A85) that required 30 or more days to resolve. Be sure to use relative cell references in the conditional format formula.

Database System Concepts
Database System Concepts
7th Edition
ISBN:9780078022159
Author:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Publisher:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Chapter1: Introduction
Section: Chapter Questions
Problem 1PE
See similar textbooks
icon
Related questions
Question

Create a new conditional format that applies Red fill and bold font to incident (range A6:A85) that required 30 or more days to resolve. Be sure to use relative cell references in the conditional format formula.

### Technical Support Calls #### Overview This table represents the log of technical support calls within a specific threshold of 30 days. #### Table Columns 1. **Incident Number**: Unique identifier for each support call. 2. **Date Created**: The date on which the support call was created. 3. **Last Name**: Last name of the client or person related to the incident. 4. **Agent Name**: Name of the support agent handling the call. 5. **Computer ID**: Identification number of the computer involved. 6. **Description**: Brief description of the issue encountered. 7. **Status**: The current status of the support call. All entries here are marked as "Closed." 8. **Date Resolved**: The date on which the issue was resolved. 9. **Duration**: Number of days taken to resolve the issue, visually represented by a bar chart. #### Summary of Data - **Common Issues**: - Software Update - Forgotten Password - Will not power on - Virus - Printing Issues - **Resolution Time**: The duration of the issues varies, ranging from 2 days to 90 days. - **Agents**: Multiple agents such as Cox, Dodson, Hays, Leggett, and Vong handled the calls. - **Visual Representation**: The bar chart in the Duration column provides a quick visual reference for the time taken to resolve each support ticket, where longer bars indicate a longer resolution time. This structured representation allows for easy tracking and analysis of support efficiency and problem areas.
Transcribed Image Text:### Technical Support Calls #### Overview This table represents the log of technical support calls within a specific threshold of 30 days. #### Table Columns 1. **Incident Number**: Unique identifier for each support call. 2. **Date Created**: The date on which the support call was created. 3. **Last Name**: Last name of the client or person related to the incident. 4. **Agent Name**: Name of the support agent handling the call. 5. **Computer ID**: Identification number of the computer involved. 6. **Description**: Brief description of the issue encountered. 7. **Status**: The current status of the support call. All entries here are marked as "Closed." 8. **Date Resolved**: The date on which the issue was resolved. 9. **Duration**: Number of days taken to resolve the issue, visually represented by a bar chart. #### Summary of Data - **Common Issues**: - Software Update - Forgotten Password - Will not power on - Virus - Printing Issues - **Resolution Time**: The duration of the issues varies, ranging from 2 days to 90 days. - **Agents**: Multiple agents such as Cox, Dodson, Hays, Leggett, and Vong handled the calls. - **Visual Representation**: The bar chart in the Duration column provides a quick visual reference for the time taken to resolve each support ticket, where longer bars indicate a longer resolution time. This structured representation allows for easy tracking and analysis of support efficiency and problem areas.
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 3 steps with 2 images

SEE SOLUTIONCheck out a sample Q&A here
Blurred answer
Knowledge Booster
Accessibility feature of Form
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, computer-science and related others by exploring similar questions and additional content below.
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Database System Concepts
Database System Concepts
Computer Science
ISBN:
9780078022159
Author:
Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Publisher:
McGraw-Hill Education
Starting Out with Python (4th Edition)
Starting Out with Python (4th Edition)
Computer Science
ISBN:
9780134444321
Author:
Tony Gaddis
Publisher:
PEARSON
Digital Fundamentals (11th Edition)
Digital Fundamentals (11th Edition)
Computer Science
ISBN:
9780132737968
Author:
Thomas L. Floyd
Publisher:
PEARSON
C How to Program (8th Edition)
C How to Program (8th Edition)
Computer Science
ISBN:
9780133976892
Author:
Paul J. Deitel, Harvey Deitel
Publisher:
PEARSON
Database Systems: Design, Implementation, & Manag…
Database Systems: Design, Implementation, & Manag…
Computer Science
ISBN:
9781337627900
Author:
Carlos Coronel, Steven Morris
Publisher:
Cengage Learning
Programmable Logic Controllers
Programmable Logic Controllers
Computer Science
ISBN:
9780073373843
Author:
Frank D. Petruzella
Publisher:
McGraw-Hill Education
SEE MORE TEXTBOOKS