Costs of quality, quality improvement. iCover produces bags for carrying laptop computers. iCover sells 1,000,000 units each year at a price of $20 per unit and a contribution margin of 40%. To respond to customer complaints, iCover's mangers want to modify the production processes to pro- duce higher-quality products. The current costs of quality are as follows: Prevention costs $400,000 Appraisal costs $150,000 Internal failure costs Rework $325,000 Scrap $ 75,000 External failure costs Product repair costs $400,000 Lost sales from customer returns $650,000 The management accountant has forecast the following additional costs to modify the production process. Design changes Process engineering $125,000 $210,000

FINANCIAL ACCOUNTING
10th Edition
ISBN:9781259964947
Author:Libby
Publisher:Libby
Chapter1: Financial Statements And Business Decisions
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Which costs of quality category are managers focusing on? Why?

Costs of quality, quality improvement. iCover produces bags for carrying laptop computers.
iCover sells 1,000,000 units each year at a price of $20 per unit and a contribution margin of 40%.
To respond to customer complaints, iCover's mangers want to modify the production processes to pro-
duce higher-quality products.
The current costs of quality are as follows:
Prevention costs
$400,000
Appraisal costs
$150,000
Internal failure costs
Rework
$325,000
Scrap
$ 75,000
External failure costs
Product repair costs
$400,000
Lost sales from customer returns
$650,000
The management accountant has forecast the following
additional costs to modify the production process.
Design changes
Process engineering
$125,000
$210,000
Transcribed Image Text:Costs of quality, quality improvement. iCover produces bags for carrying laptop computers. iCover sells 1,000,000 units each year at a price of $20 per unit and a contribution margin of 40%. To respond to customer complaints, iCover's mangers want to modify the production processes to pro- duce higher-quality products. The current costs of quality are as follows: Prevention costs $400,000 Appraisal costs $150,000 Internal failure costs Rework $325,000 Scrap $ 75,000 External failure costs Product repair costs $400,000 Lost sales from customer returns $650,000 The management accountant has forecast the following additional costs to modify the production process. Design changes Process engineering $125,000 $210,000
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