Consider a base case where a customer arrives every 54 seconds and the Customer Service Champion can handle 100 customers per hour. There are two Food Champions, each capable of handling 90 orders per hour. How long should it take to be served by the restaurant (from the time a customer enters the kiosk queue until her food is delivered)? Use queuing models to estimate this. (Use the excel spreadsheet Queue Models.).
When trying to calculate how long should it take to be served by the restaurant (from the time a customer enters the kiosk queue until her food is delivered) using a queue model. I'll paste the actual question below. I have attempted numerous tries to get this but I can't figure it out by calculating or using the queue model. It is required to be in minutes. I have tried multiple options but none work. For example 2.55 does not work.
Consider a base case where a customer arrives every 54 seconds and the Customer Service Champion can handle 100 customers per hour. There are two Food Champions, each capable of handling 90 orders per hour. How long should it take to be served by the restaurant (from the time a customer enters the kiosk queue until her food is delivered)? Use queuing models to estimate this. (Use the excel spreadsheet Queue Models.).
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