Complete a service blueprint for each of the following post office transactions. Use the service actions listed in the tables below eachname of a transaction.a. Buy stamps from a machine.I Dispense stamps and change.II Receive and record cash amount.Customer actionsline of informationContact person(s)line of visibilityBackstage contactsline of internal interactionSupportCustomer actionsline of informationContact person(s)line of visibilityBackstage contactsline of internal interactionArrive and wait inline if necessary.Supportb. Buy stamps from a postal clerk.I Clerk fills order or suggests alternative if out of requested stamps.Clerk gives customer the stamps and collects money.IIIII Replenish stamps periodically.IV Verify cost does not exceed recorded cash amount.Arrive and wait inline if necessaryInsert cash.Make a selection.Clerk calls next in line.Receive stampsand any change.Customer approachesclerk.Schedules aremade.IIIIVCount change.LeavePeriodically performroutine maintenance.Clerk greets customer.Clerks are paid.Stamps are reorderedas needed.Customer requests Customer pays forstamps.stamps.Cash and stamps arereconciled.Leave.

The service blueprint is a road map for conducting the activities by following a particular…

Complete a service blueprint for each of the following post office transactions. Use the service actions listed in the tables below each ame of a transaction. Buy stamps from a machine. Dispense stamps and change. I Receive and record cash amount. Customer actions line of information Contact person(s) line of visibility Backstage contacts line of internal interaction Support Customer actions line of information Contact person(s) line of visibility Arrive and wait in line if necessary. Backstage contacts line of internal interaction Support Buy stamps from a postal clerk. Clerk fills order or suggests alternative if out of requested stamps. I Clerk gives customer the stamps and collects money. III Replenish stamps periodically. IV Verify cost does not exceed recorded cash amount. Arrive and wait in line if necessary Insert cash. Make a selection. Clerk calls next in line. Receive stamps and any change. Customer approaches clerk. Schedules are made. Count change. Customer requests stamps. Leave. III Clerk greets customer. IV Clerks are paid. Stamps are reordered as needed. Periodically perform routine maintenance. Customer pays for stamps. Cash and stamps are reconciled. Leave.

Complete a service blueprint for each of the following post office transactions. Use the service actions listed in the tables below each ame of a transaction. Buy stamps from a machine. Dispense stamps and change. I Receive and record cash amount. Customer actions line of information Contact person(s) line of visibility Backstage contacts line of internal interaction Support Customer actions line of information Contact person(s) line of visibility Arrive and wait in line if necessary. Backstage contacts line of internal interaction Support Buy stamps from a postal clerk. Clerk fills order or suggests alternative if out of requested stamps. I Clerk gives customer the stamps and collects money. III Replenish stamps periodically. IV Verify cost does not exceed recorded cash amount. Arrive and wait in line if necessary Insert cash. Make a selection. Clerk calls next in line. Receive stamps and any change. Customer approaches clerk. Schedules are made. Count change. Customer requests stamps. Leave. III Clerk greets customer. IV Clerks are paid. Stamps are reordered as needed. Periodically perform routine maintenance. Customer pays for stamps. Cash and stamps are reconciled. Leave.

FINANCIAL ACCOUNTING

10th Edition

ISBN:9781259964947

Author:Libby

Publisher:Libby

Chapter1: Financial Statements And Business Decisions

Section: Chapter Questions

Problem 1Q

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Question

Complete a service blueprint for each of the following post office transactions. Use the service actions listed in the tables below each
name of a transaction.
a. Buy stamps from a machine.
I Dispense stamps and change.
II Receive and record cash amount.
Customer actions
line of information
Contact person(s)
line of visibility
Backstage contacts
line of internal interaction
Support
Customer actions
line of information
Contact person(s)
line of visibility
Backstage contacts
line of internal interaction
Arrive and wait in
line if necessary.
Support
b. Buy stamps from a postal clerk.
I Clerk fills order or suggests alternative if out of requested stamps.
Clerk gives customer the stamps and collects money.
II
III Replenish stamps periodically.
IV Verify cost does not exceed recorded cash amount.
Arrive and wait in
line if necessary
Insert cash.
Make a selection.
Clerk calls next in line.
Receive stamps
and any change.
Customer approaches
clerk.
Schedules are
made.
III
IV
Count change.
Leave
Periodically perform
routine maintenance.
Clerk greets customer.
Clerks are paid.
Stamps are reordered
as needed.
Customer requests Customer pays for
stamps.
stamps.
Cash and stamps are
reconciled.
Leave.

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