Casual Observer Software’s main product is a program that monitors and analyzes user keystrokes and mouse clicks to learn more about the way employees use their computer systems. The problem is that some users feel this is an unwarranted intrusion into their privacy, and they prefer not to be observed. Some even fear that the data would be used for other reasons, including performance appraisal. You are a consultant who has been hired by a client firm that is trying to decide whether or not to use this software. Before you advise the client, go back to Chapter 4 and consider the Hawthorne Effect, which suggests that employees might behave differently when they know they are being observed. Finally, think about the ethical issues that might be involved in this situation. What will you advise your client, and why?
Casual Observer Software’s main product is a
keystrokes and mouse clicks to learn more about the way employees use their computer
systems. The problem is that some users feel this is an unwarranted intrusion into their
privacy, and they prefer not to be observed. Some even fear that the data would be used
for other reasons, including performance appraisal. You are a consultant who has been
hired by a client firm that is trying to decide whether or not to use this software.
Before you advise the client, go back to Chapter 4 and consider the Hawthorne
Effect, which suggests that employees might behave differently when they know they are
being observed. Finally, think about the ethical issues that might be involved in this
situation.
What will you advise your client, and why?
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