Case Study (create a fishbone diagram and provide a solution) Lilies Mexican Restaurant is a small, 48-seat restaurant that offers a reasonably broad range of Mexican food and prepared and presented in a traditional Mexican style. It is located in Mexico in a grown-up business district on the edge of a large metropolitan area. The restaurants interior decoration promotes the Mexican style theme. The atmosphere of Lilies allows for people to have a real state taste for Mexican food and Mexican background music. The set of choices consists of twenty-three main appetizers which are assembled from eight basic stocks and variety of other ingredients. The restaurant is restricted in seating and free off-street parking. The Mexican tasty foods and Mexican music make up for the wait. The customer is usually immediate except for Friday and Saturday nights when waits of as long as 45 minutes can be encountered because space inside for waiting is very limited and there is no separate waiting area. Another problem is the restaurant does not take advance booking. The usually amount of time needed to complete a meal once it has been ordered is twelve minutes. A good portion of this time is for final checking. According to customer surveys during rush time on Friday and Saturday nights, the most of customer were unsatisfied with the overall dining experience. Only sixteen customers said it was worth the cost. According to customer surveys most of customer are not happy on the delivery time of their food on the table.
Case Study (create a fishbone diagram and provide a solution)
Lilies Mexican Restaurant is a small, 48-seat restaurant that offers a reasonably broad range of Mexican food and prepared and presented in a traditional Mexican style. It is located in Mexico in a grown-up business district on the edge of a large metropolitan area. The restaurants interior decoration promotes the Mexican style theme. The atmosphere of Lilies allows for people to have a real state taste for Mexican food and Mexican background music. The set of choices consists of twenty-three main appetizers which are assembled from eight basic stocks and variety of other ingredients. The restaurant is restricted in seating and free off-street parking. The Mexican tasty foods and Mexican music make up for the wait. The customer is usually immediate except for Friday and Saturday nights when waits of as long as 45 minutes can be encountered because space inside for waiting is very limited and there is no separate waiting area. Another problem is the restaurant does not take advance booking. The usually amount of time needed to complete a meal once it has been ordered is twelve minutes. A good portion of this time is for final checking. According to customer surveys during rush time on Friday and Saturday nights, the most of customer were unsatisfied with the overall dining experience. Only sixteen customers said it was worth the cost. According to customer surveys most of customer are not happy on the delivery time of their food on the table.
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