CASE STUDY 3: THE GLOWING RECOMMENDATION Jack Spacek is a credit manager for a medium-sized electrical supply business. He has a full staff of analysts, collectors, and clerical employees who report to him. One of Jake's analysts, Bob Guthrie, has just come to Jake and said, "I've got a great job offer from Edison Electric Supply in Cleveland. But it's contingent on a background check and a good reference from you, Jake."Jake would classify Bob As an average and conscientious employee who reports to work on time and puts in a full day. Over the years, however, Jake has caught a number of errors Bob has made. Though at times he has barely managed to save the firm from great expense and embarrassment, Jake has not objected to the errors because Bob is a pleasant fellow and a good friend. Jake has thought often of replacing Bob but has been hesitant because of their friendship. If Jake gives him a good recommendation, Bob will get the job and Jake can bring in a new hire to ease his own workload,

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If you were Jake, give FIVE [5] kind of recommendation would you give?
CASE STUDY 3: THE GLOWING RECOMMENDATION
Jack Spacek is a credit manager for a medium-sized electrical
supply business. He has a full staff of analysts, collectors, and
clerical employees who report to him. One of Jake's analysts, Bob
Guthrie, has just come to Jake and said, "I've got a great job offer
from Edison Electric Supply in Cleveland. But it's contingent on a
background check and a good reference from you, Jake."Jake
would classify Bob As an average and conscientious employee
who reports to work on time and puts in a full day. Over the years,
however, Jake has caught a number of errors Bob has made.
Though at times he has barely managed to save the firm from great
expense and embarrassment, Jake has not objected to the errors
because Bob is a pleasant fellow and a good friend. Jake has
thought often of replacing Bob but has been hesitant because of
their friendship. If Jake gives him a good recommendation, Bob will
get the job and Jake can bring in a new hire to ease his own
workload,
Transcribed Image Text:CASE STUDY 3: THE GLOWING RECOMMENDATION Jack Spacek is a credit manager for a medium-sized electrical supply business. He has a full staff of analysts, collectors, and clerical employees who report to him. One of Jake's analysts, Bob Guthrie, has just come to Jake and said, "I've got a great job offer from Edison Electric Supply in Cleveland. But it's contingent on a background check and a good reference from you, Jake."Jake would classify Bob As an average and conscientious employee who reports to work on time and puts in a full day. Over the years, however, Jake has caught a number of errors Bob has made. Though at times he has barely managed to save the firm from great expense and embarrassment, Jake has not objected to the errors because Bob is a pleasant fellow and a good friend. Jake has thought often of replacing Bob but has been hesitant because of their friendship. If Jake gives him a good recommendation, Bob will get the job and Jake can bring in a new hire to ease his own workload,
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