Based on the case study, answer the following question: 1. Does the pay-for-performance plan seem like a good idea? Provide 3 reasons why or why not. 2. What advice would you give Regina and Sandy as they consider their decision? Provide 3 advice. 3. Assuming the new pay plan is eventually accepted, how would you address the fact that in the new performance appraisal system, employees’ input affects their peers’ pay

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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 Based on the case study, answer the following question:
1. Does the pay-for-performance plan seem like a good idea? Provide 3 reasons why or why
not.
2. What advice would you give Regina and Sandy as they consider their decision? Provide 3
advice.
3. Assuming the new pay plan is eventually accepted, how would you address the fact that in
the new performance appraisal system, employees’ input affects their peers’ pay 

Inserting the Team Concept into Compensation or Not
In his new position at Hathaway Manufacturing, one of the first things Sandy Caldwell
wanted to do was improve productivity through teamwork at every level of the firm. As the new
human resource manager for this plant, Sandy set out to change the culture to accommodate the
team-based approach he had become so enthusiastic about in his most recent position.
Sandy started by installing the concept of team management at the highest level, to
oversee the operations of the entire plant. The new management team consisted of
manufacturing, distribution, planning, technical, and human resource plant managers. Together
they developed a new vision for the 500-employee facility, which they expressed in the simple
phrase "Excellence Together." They drafted a new mission statement for the firm that focused on
becoming customer driven and team based, and that called upon employees to raise their level of
commitment and begin acting as "owners" of the firm.
The next step was to convey the team message to employees throughout the company.
The communication process went surprisingly well, and Sandy was happy to see his idea of a
"workforce of owners" begin to take shape. Teams trained together, developed production plans
together, and embraced the technique of 360-degree feedback, in which an employee's
performance appraisal is obtained from supervisors, subordinates, peers, and internal or external
customers. Performance and morale improved, and productivity began to tick upward. The
company even sponsored occasional celebrations to reward team achievements, and the team
structure seemed firmly in place.
Sandy decided to change one more thing. Hathaway's longstanding policy had been to
give all employees the same annual pay increase. But Sandy felt that in the new team
environment, outstanding performance should be the criterion for pay raises. After consulting with
CEO Regina Cioffi, Sandy sent a memo to all employees announcing the change to team-based
pay for performance.
The reaction was immediate and 100% negative. None of the employees was happy with
the change, and among their complaints, two stood out. First, because the 360-degree feedback
system made everyone responsible in part for someone else's performance appraisal, no one
was comfortable with the idea that pay raises might also be linked to peer input. Second, there
was a widespread perception that the way the change was decided upon, and the way it was
announced, put the firm's commitment to team effort in doubt. Simply put, employees felt left out
of the decision process.
Sandy and Regina arranged a meeting for early the next morning. Sitting in her office,
they began a painful debate.
Transcribed Image Text:Inserting the Team Concept into Compensation or Not In his new position at Hathaway Manufacturing, one of the first things Sandy Caldwell wanted to do was improve productivity through teamwork at every level of the firm. As the new human resource manager for this plant, Sandy set out to change the culture to accommodate the team-based approach he had become so enthusiastic about in his most recent position. Sandy started by installing the concept of team management at the highest level, to oversee the operations of the entire plant. The new management team consisted of manufacturing, distribution, planning, technical, and human resource plant managers. Together they developed a new vision for the 500-employee facility, which they expressed in the simple phrase "Excellence Together." They drafted a new mission statement for the firm that focused on becoming customer driven and team based, and that called upon employees to raise their level of commitment and begin acting as "owners" of the firm. The next step was to convey the team message to employees throughout the company. The communication process went surprisingly well, and Sandy was happy to see his idea of a "workforce of owners" begin to take shape. Teams trained together, developed production plans together, and embraced the technique of 360-degree feedback, in which an employee's performance appraisal is obtained from supervisors, subordinates, peers, and internal or external customers. Performance and morale improved, and productivity began to tick upward. The company even sponsored occasional celebrations to reward team achievements, and the team structure seemed firmly in place. Sandy decided to change one more thing. Hathaway's longstanding policy had been to give all employees the same annual pay increase. But Sandy felt that in the new team environment, outstanding performance should be the criterion for pay raises. After consulting with CEO Regina Cioffi, Sandy sent a memo to all employees announcing the change to team-based pay for performance. The reaction was immediate and 100% negative. None of the employees was happy with the change, and among their complaints, two stood out. First, because the 360-degree feedback system made everyone responsible in part for someone else's performance appraisal, no one was comfortable with the idea that pay raises might also be linked to peer input. Second, there was a widespread perception that the way the change was decided upon, and the way it was announced, put the firm's commitment to team effort in doubt. Simply put, employees felt left out of the decision process. Sandy and Regina arranged a meeting for early the next morning. Sitting in her office, they began a painful debate.
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