Based on past surveys over several years, a small business believes that 85% of their customers are satisfied with their services. Due to the recent conditions, changes in policy and additional charges, the business decides to select a random sample of 20 recent customers and ask them if they are satisfied with their services. If the number of satisfied customers in the sample is 16 or fewer, the business will conclude that this is an indication of a need for improvement in customer service and they will try to determine ways to provide it. What is the probability that the results of the sample will indicate a need to improve customer service?

Based on past surveys over several years, a small business believes that 85% of their customers are satisfied with their services. Due to the recent conditions, changes in policy and additional charges, the business decides to select a random sample of 20 recent customers and ask them if they are satisfied with their services. If the number of satisfied customers in the sample is 16 or fewer, the business will conclude that this is an indication of a need for improvement in customer service and they will try to determine ways to provide it. What is the probability that the results of the sample will indicate a need to improve customer service?

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

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