aw Activity diagram for this scenario When the employee ( customer to us ) encounters an issue he cant solve he goes to tawasol ( the company ticketing system ) and open a ticket for the issue in the correct section and select the issue genre, explain it and add his contact info then the ticket get assigned automatically by the system to the right IT support team, from there the team in head quarter office in Riyadh assign the task to specific member based on geographic location of the issue and the nature of the issue and the competence needed. After that the team member can see it in his/her ticketing system and can assign the status of the process is it active, pending for some reason or resolved . Then the assigned member will contact the customer to further understand the issue and decide if it could be done remotely or physically, if remotely then the assigned member need to contact the network team to allow access for remote applications on that network. Then
Draw Activity diagram for this scenario
When the employee ( customer to us ) encounters an issue he cant solve he goes to tawasol ( the company ticketing system ) and open a ticket for the issue in the correct section and select the issue genre, explain it and add his contact info then the ticket get assigned automatically by the system to the right IT support team, from there the team in head quarter office in Riyadh assign the task to specific member based on geographic location of the issue and the nature of the issue and the competence needed. After that the team member can see it in his/her ticketing system and can assign the status of the process is it active, pending for some reason or resolved . Then the assigned member will contact the customer to further understand the issue and decide if it could be done remotely or physically, if remotely then the assigned member need to contact the network team to allow access for remote applications on that network. Then when the issue is resolved the assigned member closes the ticket from the system.
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