Average service time: Arrival rate: Lambda : Mu: Ellen Elkin, manager of the Hawaiian Village Beach Resort, a resort hotel on Waikiki Beach in Honolulu, Hawaii has requested your assistance on a queuing issue to improve the guest service at the hotel lobby. Ellen Elkin is considering how to restructure the front desk to reach an optimal level of staff efficiency and guest service. Observation of arrivals during the peak check-in time of 5:00PM to 7:00PM shows that an average of 50 guests arrive each hour. It takes an average of 5 minutes for the front-desk clerk to register each guest. Ms. Elkin is considering plans for improving guest service by reducing the length of time that guests spend waiting in line
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Average service time:
Arrival rate:
Lambda :
Mu:
Ellen Elkin, manager of the Hawaiian Village Beach Resort, a resort hotel on Waikiki Beach in Honolulu, Hawaii has requested your assistance on a queuing issue to improve the guest service at the hotel lobby. Ellen Elkin is considering how to restructure the front desk to reach an optimal level of staff efficiency and guest service. Observation of arrivals during the peak check-in time of 5:00PM to 7:00PM shows that an average of 50 guests arrive each hour. It takes an average of 5 minutes for the front-desk clerk to register each guest. Ms. Elkin is considering plans for improving guest service by reducing the length of time that guests spend waiting in line.
PLAN I. (CURRENT PLAN): At present, the hotel has five clerks on duty, each with a separate waiting line.
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