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At the heart of the Quality debate in the United States is: maximization of profits repeat business and loyalty among customers reduced operating costs

At the heart of the Quality debate in the United States is: maximization of profits repeat business and loyalty among customers reduced operating costs

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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At the heart of the Quality debate in the United States is: maximization of profits repeat business and loyalty among customers reduced operating costs
Transcribed Image Text:At the heart of the Quality debate in the United States is: maximization of profits repeat business and loyalty among customers reduced operating costs
Increased expenses incurred in offering a high quality product drive up overall costs are offset by lower replacement and warranty costs will likely drive away customers
Transcribed Image Text:Increased expenses incurred in offering a high quality product drive up overall costs are offset by lower replacement and warranty costs will likely drive away customers
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