Assume that you are a hotel receptionist, and you ask each of the following to fill out a guest information form. Write on the table below what you are going to say to each person as guest. GUESTS 1. an angry old man 2. a socialite woman 3. a Chinese national who does not understand English language 4. a person with hearing disability 5. a no-read-no-write lady WHAT ARE YOU GOING TO SAY? 2. Discuss the importance of nonverbal communication in the communication process. When does it become a disadvantage among people from different cultures? 3. In a workplace, do we have to adapt the culture of people from different cultures in order to become an effective communicator? Explain your answer.

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Engineering Standards and Codes

Standards are technical publications designed to ensure the reliability of goods, products, methods, or services. They establish technical requirements, specifications, guidelines, features, or design procedures. Standards recommend a set of tolerance for design, processes, operations, production methods, or equipments used in a particular area. Standards are not legally binding unless they are accepted as code or regulation.