As part of an insurance company’s training program, participants learn how to conduct an analysis of clients’ insurability. The goal is to have participants achieve a time in the range of 30 to 45minutes. Test results for three participants were: Armand, a mean of 38 minutes and a standarddeviation of 3 minutes; Jerry, a mean of 37 minutes and a standard deviation of 2.5 minutes; andMelissa, a mean of 37.5 minutes and a standard deviation of 1.8 minutes.a. Which of the participants would you judge to be capable? Explain.b. Can the value of the Cpk exceed the value of Cp for a given participant? Explain.

Practical Management Science
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Author:WINSTON, Wayne L.
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As part of an insurance company’s training program, participants learn how to conduct an analysis of clients’ insurability. The goal is to have participants achieve a time in the range of 30 to 45
minutes. Test results for three participants were: Armand, a mean of 38 minutes and a standard
deviation of 3 minutes; Jerry, a mean of 37 minutes and a standard deviation of 2.5 minutes; and
Melissa, a mean of 37.5 minutes and a standard deviation of 1.8 minutes.
a. Which of the participants would you judge to be capable? Explain.
b. Can the value of the Cpk exceed the value of Cp for a given participant? Explain.

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