Artificial intelligence enables business operations to analyse data across various functionalities and maintain a high-class customer relationship management. Compare the functionality of Hris modules, how they can be used in business operations to improve efficiency and productivity?
Transcribed Image Text: WILL ARTIFICIAL INTELLIGENCE CHANGE THE WAY SYSTEMS OPERATE?
Introduction
The current age is the age of turmoil. Industries are evolving rapidly with the advancement in
technology. Small businesses are stabilizing their brand steadily and are grasping a share in the market.
Monopoly is curtailing slowly in businesses, and anyone with creative products and the right techniques
can enjoy a good revenue earned. Though many companies are yet to understand the buzzword Artificial
Intelligence, it is an undeniable fact that Business Intelligence and Artificial Intelligence are dependent
on the vast amount of data. Research has made several predictions about what data analytics can do,
and the impact it will have on Artificial Intelligence and Machine Learning soon. Industries are soon to
witness Artificial Intelligence, and some of its glimpses include self-driving cars, SIRI, etc. Human
behaviours and characteristics stimulate the evolution of Artificial Intelligence.
Importance of Artificial Intelligence
Companies that implement Artificial Intelligence in their business operations will become more diverse.
They will become capable of analysing data across various functionalities, high-class customer
relationship management, and fraud detection. This way, they obtain a competitive advantage. Artificial
Intelligence successfully finds solutions to complex business problems as humans do. Machine Learning
and Artificial Intelligence are applied to intelligent systems such as consumer electronics, robots, smart
cars, etc. We have also witnessed several conversational bots and applications that are based on
Artificial Intelligence. It allows business leaders to spend time expanding their operations, and
businesses can quickly strengthen their workflow. With Artificial Intelligence, less time is spent on
standard functions. It will further help to reduce the work hours, and human brains can be utilized for a
more creative process that includes researching, brainstorming, creating, etc.
Role of Artificial Intelligence in Business
Businesses expect to see Artificial Intelligence as an enabler rather than a disruption. It will have a
massive role in taking forward the business operations and is also believed to take up a lot of human
jobs shortly. Know some significant benefits offered by Al to businesses.
Virtual Assistance
Some companies are already using, and some are planning to use Al for Virtual Assistance. Chatbots are
deployed for various uses. Customer Service is one of the essential verticals where Artificial Intelligence.
is implemented. Businesses see potential in machine-driven assistance more than human-driven
customer service. For instance, airports can use Artificial Intelligence applications to answer simple
queries such as the status of the flight, timings, alternative flights available, etc.
Data Unlocking
Previously, a limited amount of data was produced by businesses, and therefore, it was structured.
Insights were easily derived from the data by business leaders, and they efficiently stored them in their
database. Gradually, processes changed, data is no more structured, and unstructured data present
contains vital information for a business. Online platforms generate unstructured data in enormous
amounts. Companies will experience the impact of unstructured data for the next few years.
Process Automation
Automation is consistently rising in technology for the last few years. Several automated tools and
applications have been developed that helps to make business operations agile. Industrial robots are
implemented to make the process easy. These robots are also working in several industries, along with
humans. Automation is expected to bring a new era in the industry by several business leaders. Al
successfully automates routine processes. A vital role is played by smart algorithms in several sectors
that include hospitality, retail, financial industry, etc.
Personalized customer experience
Businesses are providing comprehensive, personalized experiences to their customers. Al thoroughly
analyses vast data, and significant patterns related to the buying experiences of customers are
understood. Buying history includes credit scores, buying preferences, other common threads, etc.
Transactions are analysed every day to provide better-personalized customer experiences.
Conclusion
Al has helped small businesses to implement abundant methods that are tested and successful with
which they are accomplishing higher business goals. A competitive edge through Al is continuously
provided to start-ups. Simultaneously, big corporates are working on delivering innovative solutions. Al
is slowly becoming a part of reality by serving as robots, self-driven cars, resources that are voice-
activated, etc. Businesses are already witnessing a phase where Al successfully addresses numerous
challenges, and optimum growth is achieved.