AROUND 65 PERCENT OF CUSTOMER RELATIONSHIP MANAGEMENT/CRM PROJECTS GO WRONG DUE TO LOW USER ADOPTION. HOW CAN A BUSINESS/COMPANY CAN COPE UP WITH THIS CHALLENGE?
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AROUND 65 PERCENT OF CUSTOMER RELATIONSHIP MANAGEMENT/CRM PROJECTS GO WRONG DUE TO LOW USER ADOPTION. HOW CAN A BUSINESS/COMPANY CAN COPE UP WITH THIS CHALLENGE?
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- Discuss the concept of IT governance and its role in aligning IT with business goals.Identify ten (10) products and/or services you are using that require modifications, upgrades, or improvements to further benefit the society and to take advantage of the new technologies. Be able to discuss the improvements/upgrades of the product. Please follow the template on how you write your answers: 1. Product/Service 1 - explain how is the existing product or services operate or function. Proposed improvement - discuss here how your revised product/service should operate or function. You may insert the design of your proposed product.How does the outsourcing of website development impact a company's control over the project and its final outcome?
- Give me 1 article link on Pros & Cons of Technology (can be career specific, business, or life). Write a 4 sentence summary of the article (telling what the article was about, key takeaway of the article, something new you learned or something you want to learn more about. 1 article link on How different generations view technology. Write a summary of each article (4-5 sentences telling us what the article is about, key takeaway of the article, something new you learned or something you want to learn more about.Select two guest service innovations that have revolutionized the hospitality industry in the last 20 years. Then, discuss the evolution of each innovation and research at least two companies in the hospitality industry that have implemented each of these innovations to transform their guest service and experience. You may select to research a hotel chain, restaurant, cruise line, lodging facility, or even a casino. Brief background and description of each innovation and how it was introduced into the hospitality industry. A discussion of the impact of each innovation for the hospitality industry with respect to guest service or experience. Analysis of how the innovation has evolved or grown since its inception and how you predict it will continue to evolve with current trends and technological advances.Are algorithms subject to patent protection?
- Disruptors are focused on a particular innovative technology or process in everything from mobile payments to insurance. they have been attacking some of the most profitable elements of the financial services value chain. This has been particularly damaging to the incumbents who have historically subsidized important but less profitable service offerings. Identify an existing and real life example on how a specific financial disruptor have affected a certain industry/company. How did the certain industry/company have mitigated the damaging effect of the Financial Disruptor?Assume that you are a Customer Service Manager for a new company called Toyota (Communication Company). You are required to develop a customer service plan for the company to reduce the customer complaints especially from handphone users. Discuss the type of CRM strategies to implement the plan for a better customer service.The National Incident Management System (NIMS) is a federal system that has a core set of doctrines, principles, and organizational processes. NIMS is routinely updated and is primarily focused on developing a consistent, nationwide template to enable which of the following? Federal government organizations to work with nongovernmental organizations and the private sector to respond and recover from the effects of incidents regardless of their size Federal, state, tribal, and local governments, nongovernmental, and the private sector to work together to respond and recover from the effects of incidents that are considered significant and that impact large areas or populations Federal, state, tribal, and local governments, nongovernmental, and the private sector to work together to respond and recover from the effects of incidents regardless of their size Only the federal, state, tribal, and local governments to work together to respond…
- Create a PowerPoint presentation with the following 4 elements: Provide an overview and discuss the function of 1 publicly financed healthcare program in the United States. How has that program evolved and influenced the entire U.S. healthcare system? What are some of the accomplishments and challenges for that program? What does that program do to focus on health prevention and performance?Describe at least two alternative solutions that you could go to and what you would lose by not being able to implement business analytics.What is the role of customer support and service management in CRM? How do CRM systems assist in handling customer inquiries and resolving issues effectively?
