Analyze the case description (Copies’R Us) in PE 2-8 and PE 3-9 and describe which elements of the description contribute to the Presentation Layer, Business Logic Layer, and Data Layer, respectively. PE 2-8. Consider the following case and prepare a response based on the task description that follows:Copies 'R' Us (CRU) is a copy shop and office service center operating in downtown Boston. To be able to compete with the large chains,CRU is open twenty-four hours per day and offers a wide variety of printing and image processing services at affordable prices and with friendlyservice.CRU divides its main products and services into categories (such as black/white copies, color copies, collating, binding, computer usage,faxing, etc.). A large number of products and services belong to each category, and the categories, products, and allocation of products tocategories change dynamically. A job consists of all products and services that a customer orders at the same time (for example, a marketingbrochure job could consist of color copies, collating, folding, and binding). Currently, a customer comes to an agreement regarding the requiredjob(s) with the service representative, who creates a service ticket that CRU technicians will use to perform the work. It is important that thesystem maintains information about the time when each job was entered into the system and details describing all the components of the job andany special requirements the job has. CRU maintains a priority order for the jobs. This order is normally based on the time a job was registeredto the system, but the store manager on duty can override the priorities.CRU serves both individual and business customers. All business customers are identified by CRU before they can attained business-customerstatus, which allows them to be invoiced for the work they have requested CRU to perform. Each business customer negotiates a separatediscount percentage for each of CRU's product categories. CRU does not always know the identities of individual customers, but it encouragesits customers to get a Most Valued Customer (MVC) card, which gives its holders volume discounts, depending on the amount of work theyrequest CRU to perform annually. Getting an MVC card, of course, requires the customer to provide CRU with his contact information.Individual customers pay for their purchases at the time they pick up their jobs (either by cash or credit card); as mentioned earlier, businesscustomers can also be invoiced periodically (e.g., once a month), and thus one invoice can cover multiple jobs.CRU has several resources that cannot be used by more than one customer at a time (such as a couple of conference rooms withvideoconferencing capabilities and several computers). CRU needs to maintain reservations for these resources. Business customers can makemultiple reservations. Only individual customers with the MVC card can make reservations at all, and an MVC customer can have only onereservation at a time.a. Identify the most important process(es) based on this description and label it/them with a properly structured name.b. For each process, identify the key actors.c. Structure each business process using the UML activity diagram grammar.d. What changes would you propose to the CRU's basic processes? Discuss the importance of information technology in enabling these processchanges. PE 3-9. Using the modeling grammar(s) of your instructor's choice, create a domain model / conceptual datamodel based on the following case description, which builds on PE 2-8:Copies 'R' Us (CRU) is a copy shop and office service center operating in downtown Boston. To be able tocompete with the large chains, CRU is open twenty-four hours per day and offers a wide variety of printingand image processing services at affordable prices and with friendly service.CRU divides its main products and services into categories (such as black/white copies, color copies.collating, binding, computer usage, faxing, etc.). A large number of products and services belong to eachcategory, and the categories, products, and allocation of products to categories change dynamically. A jobconsists of all products and services that a customer orders at the same time (for example, a marketingbrochure job could consist of color copies, collating, folding, and binding). Currently, a customer comes to anagreement regarding the required job(s) with the service representative, who creates a service ticket that CRUtechnicians will use to perform the work. It is important that the system maintains information about the timewhen each job was entered into the system and details describing all the components of the job and any specialrequirements the job has. CRU maintains a priority order for the jobs. This order is normally based on the timea job was registered to the system, but the store manager on duty can override the priorities.CRU serves both individual and business customers. All business customers are identified by CRU beforethey can attain business-customer status, which allows them to be invoiced for the work they have requestedCRU to perform. Each business customer negotiates a separate discount percentage for each of CRU's productcategories. CRU does not always know the identities of individual customers, but it encourages its customersto get a Most Valued Customer (MVC) card, which gives its holders volume discounts, depending on theamount of work they request CRU to perform annually. Getting an MVC card, of course, requires the customerto provide CRU with his contact information. Individual customers pay for their purchases the time theypick up their jobs (either by cash or credit card); as mentioned earlier, business customers can also be invoicedperiodically (e.g., once a month), and thus one invoice can cover multiple jobs.CRU has several resources that cannot be used by more than one customer at a time (such as a couple ofconference rooms with videoconferencing capabilities and several computers). CRU needs to maintainreservations for these resources. Business customers can make multiple reservations. Only individualcustomers with the MVC card can make reservations at all, and an MVC customer can have only onereservation at a time.

In both cases, Copies 'R' Us (CRU) is a copy shop and office service center operating in downtown…

Answered: Analyze the case description (Copies’R…

7th Edition

ISBN:9780078022159

Author:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan

Publisher:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan

Chapter1: Introduction

Section: Chapter Questions

Problem 1PE