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AnaCarolina and Jaco, executive managers at Duke Manufacturing, are tasked with determining appropriate performance metrics for the customer perspective of Duke's balanced scorecard.  Which of the following is the best metric for this situation?        a. material price variance   b. operating throughout   c. number of returns due to incorrect products shipped in response to orders   d. return on investment

AnaCarolina and Jaco, executive managers at Duke Manufacturing, are tasked with determining appropriate performance metrics for the customer perspective of Duke's balanced scorecard.  Which of the following is the best metric for this situation?        a. material price variance   b. operating throughout   c. number of returns due to incorrect products shipped in response to orders   d. return on investment

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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AnaCarolina and Jaco, executive managers at Duke Manufacturing, are tasked with determining appropriate performance metrics for the customer perspective of Duke's balanced scorecard.  Which of the following is the best metric for this situation?     
  a.
material price variance
  b.
operating throughout
  c.
number of returns due to incorrect products shipped in response to orders
  d.
return on investment
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