An organization with staff in geographically dispersed offices has introduced desktop video-conferencing with the aim of reducing resources spent on ‘unnecessary’ travel between offices. Working teams often involve people at different sites. Before the introduction of video-conferencing, travel was regarded as rather a nuisance, although it did afford the opportunity to ‘show one’s face’ at other sites and take care of other business involving people outside the immediate team. One month after the introduction of the technology, senior managers have asked for a ‘comprehensive’ evaluation of the system.
An organization with staff in geographically dispersed offices has introduced desktop video-conferencing with the aim of reducing resources spent on ‘unnecessary’ travel between offices. Working teams often involve people at different sites. Before the introduction of video-conferencing, travel was regarded as rather a nuisance, although it did afford the opportunity to ‘show one’s face’ at other sites and take care of other business involving people outside the immediate team. One month after the introduction of the technology, senior managers have asked for a ‘comprehensive’ evaluation of the system.
Describe what techniques you would adopt, what data you would hope to gain from their use and any problems you foresee with the evaluation.
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