Answered: An investigation of the effectiveness…

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

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Question

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and a post-training customer survey. To compare the differences, they computed (post-training survey score − pre-training survey score). Seven customers were randomly selected and completed both surveys. The results are shown here.

Customer	Pre-training Survey	Post-training Survey
A	6	8
B	5	5
C	10	10
D	7	10
E	6	8
F	5	6
G	2	8

For a 0.05 significance level, what is the decision regarding the hypothesis that the training was effective in improving customer relationships?

Multiple Choice

Reject the null hypothesis and conclude that the training was effective.
Reject the null hypothesis and conclude that the training was ineffective.
Fail to reject the null hypothesis and conclude that the mean survey scores are the same.
Fail to reject the null hypothesis and conclude that the mean survey scores are not equal.

Definition Definition Measure of central tendency that is the average of a given data set. The mean value is evaluated as the quotient of the sum of all observations by the sample size. The mean, in contrast to a median, is affected by extreme values. Very large or very small values can distract the mean from the center of the data. Arithmetic mean: The most common type of mean is the arithmetic mean. It is evaluated using the formula: μ = 1 N ∑ i = 1 N x i Other types of means are the geometric mean, logarithmic mean, and harmonic mean. Geometric mean: The nth root of the product of n observations from a data set is defined as the geometric mean of the set: G = x 1 x 2 ... x n n Logarithmic mean: The difference of the natural logarithms of the two numbers, divided by the difference between the numbers is the logarithmic mean of the two numbers. The logarithmic mean is used particularly in heat transfer and mass transfer. ln x 2 − ln x 1 x 2 − x 1 Harmonic mean: The inverse of the arithmetic mean of the inverses of all the numbers in a data set is the harmonic mean of the data. 1 1 x 1 + 1 x 2 + ...

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