Amazon has 100 million prime members. The annual prime membership fee is $100. Amazon is thinking about raising the prime membership fee to $150. By such a price increase 30 million prime members will cancel their membership. However, those who remain a member are more likely to buy from Amazon. The marketing department uses a Markov chain to model customer purchase behavior. In each day a customer may buy from Amazon or other retail stores. When the membership price is $100, If a member customer buys from Amazon today, with probability 0.6 will buy from Amazon tomorrow; if a member customer buys from other retail stores today, with probability 0.5 will buy from Amazon tomorrow. When the membership price is $150, If a member customer buys from Amazon today, with probability 0.7 will buy from Amazon tomorrow; if a member customer buys from other retail stores today, with probability 0.6 will buy from Amazon tomorrow. For simplicity assume that a customer purchases once a day and the net value of each purchase to Amazon is $200. Should Amazon increase the prime membership fee? Why?

A First Course in Probability (10th Edition)
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ISBN:9780134753119
Author:Sheldon Ross
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Chapter1: Combinatorial Analysis
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Amazon has 100 million prime members. The annual prime membership fee
is $100. Amazon is thinking about raising the prime membership fee to $150. By such a price increase
30 million prime members will cancel their membership. However, those who remain a member are
more likely to buy from Amazon. The marketing department uses a Markov chain to model customer
purchase behavior. In each day a customer may buy from Amazon or other retail stores. When the
membership price is $100, If a member customer buys from Amazon today, with probability 0.6 will buy
from Amazon tomorrow; if a member customer buys from other retail stores today, with probability 0.5
will buy from Amazon tomorrow. When the membership price is $150, If a member customer buys from
Amazon today, with probability 0.7 will buy from Amazon tomorrow; if a member customer buys from
other retail stores today, with probability 0.6 will buy from Amazon tomorrow. For simplicity assume
that a customer purchases once a day and the net value of each purchase to Amazon is $200. Should
Amazon increase the prime membership fee? Why?
Transcribed Image Text:Amazon has 100 million prime members. The annual prime membership fee is $100. Amazon is thinking about raising the prime membership fee to $150. By such a price increase 30 million prime members will cancel their membership. However, those who remain a member are more likely to buy from Amazon. The marketing department uses a Markov chain to model customer purchase behavior. In each day a customer may buy from Amazon or other retail stores. When the membership price is $100, If a member customer buys from Amazon today, with probability 0.6 will buy from Amazon tomorrow; if a member customer buys from other retail stores today, with probability 0.5 will buy from Amazon tomorrow. When the membership price is $150, If a member customer buys from Amazon today, with probability 0.7 will buy from Amazon tomorrow; if a member customer buys from other retail stores today, with probability 0.6 will buy from Amazon tomorrow. For simplicity assume that a customer purchases once a day and the net value of each purchase to Amazon is $200. Should Amazon increase the prime membership fee? Why?
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