all the parameters under consideration in the table below, if you were heading the benchmarking team in your hospital, 1. Prioritize what parameters you would like to initiate improvements first, second…. 2. Comment  what quality improvement initiatives you would recommend for each parameter, in order to move up the scores. Please keep in mind: Benchmarking should not just involve comparing your hospital with national averages

Phlebotomy Essentials
6th Edition
ISBN:9781451194524
Author:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Publisher:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Chapter1: Phlebotomy: Past And Present And The Healthcare Setting
Section: Chapter Questions
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or all the parameters under consideration in the table below, if you were heading the benchmarking team in your hospital,

1. Prioritize what parameters you would like to initiate improvements first, second….

2. Comment  what quality improvement initiatives you would recommend for each parameter, in order to move up the scores.

Please keep in mind: Benchmarking should not just involve comparing your hospital with national averages

Parameters of Study
Our hospital
(Score
points)
National average
of 100 (Score out
points)
82.5
out
of 100
Overall patient satisfaction
71.9
Check-in
67.0
79.0
Nurses
(Availability
and 79.3
84.4
Proficiency)
Doctors
(Availability
and 66.1
85.4
Proficiency)
Ability to conduct in-house Tests
Waiting time for patients
45.5
85.8
54.6
87.5
Transcribed Image Text:Parameters of Study Our hospital (Score points) National average of 100 (Score out points) 82.5 out of 100 Overall patient satisfaction 71.9 Check-in 67.0 79.0 Nurses (Availability and 79.3 84.4 Proficiency) Doctors (Availability and 66.1 85.4 Proficiency) Ability to conduct in-house Tests Waiting time for patients 45.5 85.8 54.6 87.5
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