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Agan Interior Design provides home and offce decorating assistance to its customers. In normal operation, an average of 3.2 customens arrive each hour. One design consultant is avaitable answer customer questions and make product recommendations. The consultant averages 12 minutes with each customer. a. Compute the operating characteristics of the customer waiting tine, asnuming Poieson armvels and exponential service times. If reauired, round your answers to four decimal places hours hours P b. Service goals dictate that an arving customer should not wait for service more than an average of a minutes. Is this goal being met? If not, what action de you recommend e. If the consultant can reduce the average time spent per customer to 9 minutes, what a the mean service rate? required, round your answer to one decimal place customer per hour will the service goal be met?

Agan Interior Design provides home and offce decorating assistance to its customers. In normal operation, an average of 3.2 customens arrive each hour. One design consultant is avaitable answer customer questions and make product recommendations. The consultant averages 12 minutes with each customer. a. Compute the operating characteristics of the customer waiting tine, asnuming Poieson armvels and exponential service times. If reauired, round your answers to four decimal places hours hours P b. Service goals dictate that an arving customer should not wait for service more than an average of a minutes. Is this goal being met? If not, what action de you recommend e. If the consultant can reduce the average time spent per customer to 9 minutes, what a the mean service rate? required, round your answer to one decimal place customer per hour will the service goal be met?

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Book Problem 15-11 (Algorithmic) Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 3.2 customers arrive each hour. One design consultant s avaitable to answer customer questions and make product recommendations. The consultant averages 12 minutes with each customer. a. Compute the operating characteristics of the customer waiting line, asnuming Poison arrvals and exponential service times. If required, round your anawers to four decimal places hours hours P b. Servicn goals dictate that an armrving customer should not wait for service more than an average of s minutes. Is this goal being met? If not, what action de you recommend c. If the consultant can reduce the average time spent per customer to 9 minutes, what is the mean service rate required, round your answer to one decimal place. customer per hour wil the service goal be met? Yes No
Transcribed Image Text:Book Problem 15-11 (Algorithmic) Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 3.2 customers arrive each hour. One design consultant s avaitable to answer customer questions and make product recommendations. The consultant averages 12 minutes with each customer. a. Compute the operating characteristics of the customer waiting line, asnuming Poison arrvals and exponential service times. If required, round your anawers to four decimal places hours hours P b. Servicn goals dictate that an armrving customer should not wait for service more than an average of s minutes. Is this goal being met? If not, what action de you recommend c. If the consultant can reduce the average time spent per customer to 9 minutes, what is the mean service rate required, round your answer to one decimal place. customer per hour wil the service goal be met? Yes No
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