I. Using the information in appendix 1 only, comment on the financial performance of the business (briefly consider growth, profitability and credit management) I. Explain why non-financial information, such as the type shown in appendix 2, is likely to give a better indication of the likely future success of the business than the financial information given in appendix 1. Using the data given in appendix 2, comment on the performance of the business. Include comments on internal business processes, customer knowledge and learning/growth, and provide a concluding comment on the overall performance of the business. II. a). Patrick Financial Services, an accounting firm, specialises in providing accounting and taxation work for dentists and doctors. You have been provided with financial information relating to the firm in appendix 1. In appendix 2, you have been provided with non-financial information which is based on the balanced scorecard format. Appendix 1: Financial information Current year Previous year Turnover (£000) 945 900 Net profit (£000) 187 180 Average cash balances (£000) Average trade receivables days (industry average 30 days) 21 20 18 days 22 days Inflation rate (%) 3 Appendix 2: Balanced Scorecard (extract) Internal business Processes Current year Previous year Error rates in jobs done 16 % 10% Average job completion time 7 weeks 10 weeks Customer knowledge 一 Current year Previous year Number of customers 1220 1500 Average fee levels (£) 775 600 Market share 14% 20% Learning and Growth Current year Previous year Percentage of revenue from non-core work 4% 5% Industry average of the proportion of revenue from non-core work in Accounting practices 30% 25% Employee retention rate 60% 80% Notes 1. Error rates measure the number of jobs with mistakes made by staff as a proportion of clients serviced. 2. Core work is defined as being accountancy and taxation. On-core work is defined primarily as pension advice and business consultancy. On-core work is traditionally high margin work.

FINANCIAL ACCOUNTING
10th Edition
ISBN:9781259964947
Author:Libby
Publisher:Libby
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
Problem 1Q
icon
Related questions
Question

1. Using the information in appendix 1 only, comment on the financial performance of the 
business (briefly consider growth, profitability and credit management) 


II. Explain why non-financial information, such as the type shown in appendix 2, is likely 
to give a better indication of the likely future success of the business than the financial 
information given in appendix 1. 

III. Using the data given in appendix 2, comment on the performance of the business. 
Include comments on internal business processes, customer knowledge and 
learning/growth, and provide a concluding comment on the overall performance of the 
business

I.
Using the information in appendix 1 only, comment on the financial performance of the
business (briefly consider growth, profitability and credit management)
I.
Explain why non-financial information, such as the type shown in appendix 2, is likely
to give a better indication of the likely future success of the business than the financial
information given in appendix 1.
Using the data given in appendix 2, comment on the performance of the business.
Include comments on internal business processes, customer knowledge and
learning/growth, and provide a concluding comment on the overall performance of the
business.
II.
Transcribed Image Text:I. Using the information in appendix 1 only, comment on the financial performance of the business (briefly consider growth, profitability and credit management) I. Explain why non-financial information, such as the type shown in appendix 2, is likely to give a better indication of the likely future success of the business than the financial information given in appendix 1. Using the data given in appendix 2, comment on the performance of the business. Include comments on internal business processes, customer knowledge and learning/growth, and provide a concluding comment on the overall performance of the business. II.
a).
Patrick Financial Services, an accounting firm, specialises in providing accounting and taxation work
for dentists and doctors. You have been provided with financial information relating to the firm in
appendix 1. In appendix 2, you have been provided with non-financial information which is based on
the balanced scorecard format.
Appendix 1: Financial information
Current year
Previous year
Turnover (£000)
945
900
Net profit (£000)
187
180
Average cash balances (£000)
Average trade receivables days (industry average 30 days)
21
20
18 days
22 days
Inflation rate (%)
3
Appendix 2: Balanced Scorecard (extract)
Internal business Processes
Current year
Previous year
Error rates in jobs done
16 %
10%
Average job completion time
7 weeks
10 weeks
Customer knowledge
一
Current year
Previous year
Number of customers
1220
1500
Average fee levels (£)
775
600
Market share
14%
20%
Learning and Growth
Current year
Previous year
Percentage of revenue from non-core work
4%
5%
Industry average of the proportion of revenue from non-core work in
Accounting practices
30%
25%
Employee retention rate
60%
80%
Notes
1. Error rates measure the number of jobs with mistakes made by staff as a proportion of clients
serviced.
2. Core work is defined as being accountancy and taxation. On-core work is defined primarily as
pension advice and business consultancy. On-core work is traditionally high margin work.
Transcribed Image Text:a). Patrick Financial Services, an accounting firm, specialises in providing accounting and taxation work for dentists and doctors. You have been provided with financial information relating to the firm in appendix 1. In appendix 2, you have been provided with non-financial information which is based on the balanced scorecard format. Appendix 1: Financial information Current year Previous year Turnover (£000) 945 900 Net profit (£000) 187 180 Average cash balances (£000) Average trade receivables days (industry average 30 days) 21 20 18 days 22 days Inflation rate (%) 3 Appendix 2: Balanced Scorecard (extract) Internal business Processes Current year Previous year Error rates in jobs done 16 % 10% Average job completion time 7 weeks 10 weeks Customer knowledge 一 Current year Previous year Number of customers 1220 1500 Average fee levels (£) 775 600 Market share 14% 20% Learning and Growth Current year Previous year Percentage of revenue from non-core work 4% 5% Industry average of the proportion of revenue from non-core work in Accounting practices 30% 25% Employee retention rate 60% 80% Notes 1. Error rates measure the number of jobs with mistakes made by staff as a proportion of clients serviced. 2. Core work is defined as being accountancy and taxation. On-core work is defined primarily as pension advice and business consultancy. On-core work is traditionally high margin work.
Expert Solution
steps

Step by step

Solved in 2 steps

Blurred answer
Knowledge Booster
Cost management
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, accounting and related others by exploring similar questions and additional content below.
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
FINANCIAL ACCOUNTING
FINANCIAL ACCOUNTING
Accounting
ISBN:
9781259964947
Author:
Libby
Publisher:
MCG
Accounting
Accounting
Accounting
ISBN:
9781337272094
Author:
WARREN, Carl S., Reeve, James M., Duchac, Jonathan E.
Publisher:
Cengage Learning,
Accounting Information Systems
Accounting Information Systems
Accounting
ISBN:
9781337619202
Author:
Hall, James A.
Publisher:
Cengage Learning,
Horngren's Cost Accounting: A Managerial Emphasis…
Horngren's Cost Accounting: A Managerial Emphasis…
Accounting
ISBN:
9780134475585
Author:
Srikant M. Datar, Madhav V. Rajan
Publisher:
PEARSON
Intermediate Accounting
Intermediate Accounting
Accounting
ISBN:
9781259722660
Author:
J. David Spiceland, Mark W. Nelson, Wayne M Thomas
Publisher:
McGraw-Hill Education
Financial and Managerial Accounting
Financial and Managerial Accounting
Accounting
ISBN:
9781259726705
Author:
John J Wild, Ken W. Shaw, Barbara Chiappetta Fundamental Accounting Principles
Publisher:
McGraw-Hill Education