a. What is the excess of gross margin over customer costs for each category of customer? b. Which customers are more profitable? Complete this question by entering your answers in the tabs below. Required A Required B What is the excess of gross margin over customer costs for each category of customer? Diamond Platinum Total gross margin Customer representative salaries Customer representative bonuses Perquisite costs Net profit Required A Required B > Base
a. What is the excess of gross margin over customer costs for each category of customer? b. Which customers are more profitable? Complete this question by entering your answers in the tabs below. Required A Required B What is the excess of gross margin over customer costs for each category of customer? Diamond Platinum Total gross margin Customer representative salaries Customer representative bonuses Perquisite costs Net profit Required A Required B > Base
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
Problem 1Q
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Question
Do not give solution in image format
![Required:
a. What is the excess of gross margin over customer costs for each category of customer?
b. Which customers are more profitable?
Complete this question by entering your answers in the tabs below.
Required A Required B
What is the excess of gross margin over customer costs for each category of customer?
Diamond
Platinum
Total gross margin
Customer representative salaries
Customer representative bonuses
Perquisite costs
Net profit
Required A
Required B >
Base](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2Fed4d9e12-99f1-466b-ba8a-e2fc2cdd22ec%2Fe1d64a3a-ea63-47ee-ac1b-b19899985f4c%2Fi3jocp9_processed.jpeg&w=3840&q=75)
Transcribed Image Text:Required:
a. What is the excess of gross margin over customer costs for each category of customer?
b. Which customers are more profitable?
Complete this question by entering your answers in the tabs below.
Required A Required B
What is the excess of gross margin over customer costs for each category of customer?
Diamond
Platinum
Total gross margin
Customer representative salaries
Customer representative bonuses
Perquisite costs
Net profit
Required A
Required B >
Base
![Problem 10-65 (Algo) Customer Profitability (LO 10-4)
Kresge Lodging has an elite program for its card members. There are three levels, based on total nights stayed: Diamond (50 nights or
more); Platinum (25 nights or more); and Base (fewer than 25 nights). In order to facilitate reservations and answer customer questions,
Kresge Lodging provides access to special customer service representatives, who work exclusively with the designated level
(Diamond, and so on). Customer representatives receive salaries plus bonuses of 5 percent of customer gross margin. The company
provides various perquisites (free nights, upgrades, and so on) to its members, with 75 percent of the cost of the perquisites used for
the benefit of Diamond members, 20 percent for Platinum members, and 5 percent for Base members.
Customer Costs
Number of members
Average customer representative salary
Number of representatives
Total
171,500
28
$ 7,880,000
Diamond
24,000
$ 85,000
15
Platinum
$ 1,200
61,500
$ 56,000
8
Perquisite costs
Average annual gross margin per customer
The gross margin received by Kresge is the amount received from the participating hotels for a customer's stay.
Base
86,000
$ 44,000
5
$ 400
$ 200](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2Fed4d9e12-99f1-466b-ba8a-e2fc2cdd22ec%2Fe1d64a3a-ea63-47ee-ac1b-b19899985f4c%2Fv3qn1it_processed.jpeg&w=3840&q=75)
Transcribed Image Text:Problem 10-65 (Algo) Customer Profitability (LO 10-4)
Kresge Lodging has an elite program for its card members. There are three levels, based on total nights stayed: Diamond (50 nights or
more); Platinum (25 nights or more); and Base (fewer than 25 nights). In order to facilitate reservations and answer customer questions,
Kresge Lodging provides access to special customer service representatives, who work exclusively with the designated level
(Diamond, and so on). Customer representatives receive salaries plus bonuses of 5 percent of customer gross margin. The company
provides various perquisites (free nights, upgrades, and so on) to its members, with 75 percent of the cost of the perquisites used for
the benefit of Diamond members, 20 percent for Platinum members, and 5 percent for Base members.
Customer Costs
Number of members
Average customer representative salary
Number of representatives
Total
171,500
28
$ 7,880,000
Diamond
24,000
$ 85,000
15
Platinum
$ 1,200
61,500
$ 56,000
8
Perquisite costs
Average annual gross margin per customer
The gross margin received by Kresge is the amount received from the participating hotels for a customer's stay.
Base
86,000
$ 44,000
5
$ 400
$ 200
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