a) What is the average time that a customer spends in the whole system? Time spent in the system = amount of time that the entity spent in the system from arrival to departure. b) What is the average waiting time in queue 1? in queue 2? Time in queue = Time the entity spent waiting to be served. e) What is the proportion of time the server 1 and 2 are idle? Idle time = Time where the server is not servicing an entity, i.e. "not busy" time. d) Burke's theoreml shows that for the MM/1 queue in the steady state with arrivals a Poisson process with rate parameter , the departure process is also a Poisson process with rate parameter . Please compare your simulation outcomes with the

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