A small bank is trying to determine how many tellers toemploy. The total cost of employing a teller is $100 perday, and a teller can serve an average of 60 customersper day. On average, 50 customers arrive per day at thebank, and both service times and interarrival times areexponentially distributed. If the delay cost per customerday is $100, how many tellers should the bank hire?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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A small bank is trying to determine how many tellers to
employ. The total cost of employing a teller is $100 per
day, and a teller can serve an average of 60 customers
per day. On average, 50 customers arrive per day at the
bank, and both service times and interarrival times are
exponentially distributed. If the delay cost per customer
day is $100, how many tellers should the bank hire?

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Service rate is the rate at which customers are being served in an organisation.

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