A retailer is looking to evaluate its customer service. Management has determined that if the retailer wants to stay competitive, then it will have to have at least a 90% satisfaction rate among its customers. Management will take corrective actions if the satisfaction rate falls below 90%. A survey of 1,200 customers showed that 1,068 were satisfied with their customer service. (You may find it useful to reference the appropriate table: z table or t table) a. Select the hypotheses to test if the retailer needs to improve its services. O Hg: p = 0.90; HA: p 0.90 O Hg: p 2 0.90; HA: p < 0.90 O Hg: p s 0.90; HA: p > 0.90 b. What is the value of the appropriate test statistic? (Negative value should be indicated by a minus sign. Round intermediate calculations to at least 4 decimal places and final answer to 2 decimal places.) Test statistic

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c. Find the p-value.
O p-value < 0.01
O 0.01 s p-value < 0.025
O 0.025 < p-value < 0.05
O 0.05 s p-value <0.10
Opvalue 2 0.10
d. At a = 0.05, what is the conclusion?
O The management will take corrective action
O The management will not take corrective action
Transcribed Image Text:c. Find the p-value. O p-value < 0.01 O 0.01 s p-value < 0.025 O 0.025 < p-value < 0.05 O 0.05 s p-value <0.10 Opvalue 2 0.10 d. At a = 0.05, what is the conclusion? O The management will take corrective action O The management will not take corrective action
A retailer is looking to evaluate its customer service. Management has determined that if the retailer wants to stay competitive, then it
will have to have at least a 90% satisfaction rate among its customers. Management will take corrective actions if the satisfaction rate
falls below 90%. A survey of 1,200 customers showed that 1,068 were satisfied with their customer service. (You may find it useful to
reference the appropriate table: z table or t table)
a. Select the hypotheses to test if the retailer needs to improve its services.
O Hg: p = 0.90; HA: p + 0.90
%3D
Hg: p 2 0.90; HA: p < 0.90
O Ho: P s 0.90; HA: p > 0.90
b. What is the value of the appropriate test statistic? (Negative value should be indicated by a minus sign. Round intermediate
calculations to at least 4 decimal places and final answer to 2 decimal places.)
Test statistic
Transcribed Image Text:A retailer is looking to evaluate its customer service. Management has determined that if the retailer wants to stay competitive, then it will have to have at least a 90% satisfaction rate among its customers. Management will take corrective actions if the satisfaction rate falls below 90%. A survey of 1,200 customers showed that 1,068 were satisfied with their customer service. (You may find it useful to reference the appropriate table: z table or t table) a. Select the hypotheses to test if the retailer needs to improve its services. O Hg: p = 0.90; HA: p + 0.90 %3D Hg: p 2 0.90; HA: p < 0.90 O Ho: P s 0.90; HA: p > 0.90 b. What is the value of the appropriate test statistic? (Negative value should be indicated by a minus sign. Round intermediate calculations to at least 4 decimal places and final answer to 2 decimal places.) Test statistic
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