A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. The last five sample means show a trend of decreasing sample means. The process is Multiple Choice in control

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A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time.
The last five sample means show a trend of decreasing sample means. The process is
Multiple Choice
in control
improving
out of control
showing chance variation
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Transcribed Image Text:A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. The last five sample means show a trend of decreasing sample means. The process is Multiple Choice in control improving out of control showing chance variation < Prev 32 of 50 Next >
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