A large catalogue sales company has introduced new software at its order processing and customer service centre. This software monitors and records all aspects of employee work – for example, phone calls and computer use. Suppose that you are a trade union official representing 100 workers who handle customer service calls and online orders. Discuss the arguments and concerns you would like to present to the management of the company
A large catalogue sales company has introduced new software at its order processing and customer service centre. This software monitors and records all aspects of employee work – for example, phone calls and computer use. Suppose that you are a trade union official representing 100 workers who handle customer service calls and online orders. Discuss the arguments and concerns you would like to present to the management of the company
Computer Networking: A Top-Down Approach (7th Edition)
7th Edition
ISBN:9780133594140
Author:James Kurose, Keith Ross
Publisher:James Kurose, Keith Ross
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A large catalogue sales company has introduced new software at its order processing and customer service centre. This software monitors and records all aspects of employee work – for example, phone calls and computer use. Suppose that you are a trade union official representing 100 workers who handle customer service calls and online orders. Discuss the arguments and concerns you would like to present to the management of the company
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Step 1
Different concerns we can present to the management of the company included as :
- privacy concerns: as software keep track of all phone call then , it also included their private conversation which exploit their privacy . Employees are having fear that they private conversations are being recorded and any third person can take advantage of them.
- If company is using monitoring tool that mean you are not trusting our employee; and this will lead to a toxic work environment, diminished employee morale and potentially higher employee turnover.
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