A firm of solicitors wishes to develop an expert system for use by its customers. Competing firms of solicitors only provide telephone or face-toface advice. The solicitors would be responsible for entering the knowledge data and for answering any queries beyond the scope of the new expert system. The firm broadly agrees with this approach but is concerned that its reputation could suffer if the expert system gives the wrong advice. As an independent consultant brought in to advise the firm of solicitors a) Describe how this expert system differ from conventional systems and discuss the various stages of knowledge acquisition in this expert system using practical examples. CR(10) b) Explain five methods of acquiring, analyzing and modeling knowledge in this system. EV(5) c) Identify and describe five important issues in knowledge acquisition for this kind of a system.
A firm of solicitors wishes to develop an expert system for use by its
customers. Competing firms of solicitors only provide telephone or face-toface advice. The solicitors would be responsible for entering the knowledge
data and for answering any queries beyond the scope of the new expert
system. The firm broadly agrees with this approach but is concerned that its
reputation could suffer if the expert system gives the wrong advice.
As an independent consultant brought in to advise the firm of solicitors
a) Describe how this expert system differ from conventional systems and
discuss the various stages of knowledge acquisition in this expert system
using practical examples.
CR(10)
b) Explain five methods of acquiring, analyzing and modeling knowledge in
this system.
EV(5)
c) Identify and describe five important issues in knowledge acquisition for
this kind of a system.
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