A digital twin can significantly enhance the service industry by improving customer experience, operational efficiency, service customisation, process reengineering and real-time management. Identify a scenario of the service operations process. Recommend how the digital twin could help improve the service efficiency. Discuss technical difficulties when you build a digital model in FlexSim for this specific service process.

A digital twin can significantly enhance the service industry by improving customer experience, operational efficiency, service customisation, process reengineering and real-time management. Identify a scenario of the service operations process. Recommend how the digital twin could help improve the service efficiency. Discuss technical difficulties when you build a digital model in FlexSim for this specific service process.

Information Technology Project Management

9th Edition

ISBN:9781337101356

Author:Kathy Schwalbe

Publisher:Kathy Schwalbe

Chapter12: Project Procurement Management

Section: Chapter Questions

Problem 2QQ

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